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Job Summary

• Performs a range of responsibilities from shaping, implementing and leading the delivery of products to ensuring that client stays on the leading edge of technology
• Contribute across the technology stack, from DB Scripts, API, Web and Mobile development
• Passion for software development and apply continuous learning by keeping abreast with the latest libraries and tools
• Demonstrate leadership in product quality, technical excellence and engineering practices

Role Exposure

• Understand requirements and expectations
• Use Scrum methodology to continuously deliver software upgrades that enhances customer and employee experience
• Lead members to design, develop and unit test product enhancements following best practices and coding guidelines
• Liaise with business stakeholders to present overall designs, plan timelines, scope of deliverables, project risks and dependencies
• Collaborate with the team to identify technical debt and design permanent solution
• Provide trainings on the latest technology and mentor team members to acquire new skills
• Test quality of output before hand over to SIT and UAT
• Problem solving with stakeholders to come up with best approach
• Collaborate in development of

Technical Sales Specialist (TSS)

The Technical Sales Specialist (TSS) is primarily responsible for achieving revenue growth within an assigned territory. This role drives demand generation and product adoption through sales and technical activities such as product detailing, swine farm visits, diagnostic analysis, and on-farm evaluations. Acting as both a sales driver and a technical advisor, the TSS bridges technical and commercial execution ensuring the company’s solutions translate into measurable commercial outcomes.

Specific Duties & Responsibilities Sales & Revenue Generation

• Achieve sales targets by promoting and selling the swine products and services within the designated territory.
• Identify, develop, and maintain relationships with key commercial accounts including direct accounts, distributors, veterinarians, and distributors.
• Implement territory sales plans and regularly track performance versus targets.

Technical Demand Generation

• Conduct product detailing/presentations, technical training for farm staff, veterinarians, and other decision-makers.
• Execute farm-level product evaluations and trials; gather and analyze data to demonstrate product efficacy and ROI.
• Carry out technical procedures (e.g., blood collection, sample handling) and discussion of diagnostic results to support product positioning.
• Provide support on swine farm disease prevention and production analysis.

Marketing & Promotions

• Collaborate with the marketing to plan and execute promotional campaigns, seminars, and product launches.
• Gather market intelligence (competitor activity, pricing, disease trends, and customer feedback) to inform strategy.
• Represent the company at industry events, technical forums, and professional associations as needed.

Customer Relationship Management & Reporting

• Perform regular farm visits to understand customer needs, production goals, and pain points and provide timely, evidence-based recommendations that help customers improve herd health and productivity.
• Manage customer issues and complaints proactively, ensuring high satisfaction and retention.
• Maintain accurate records of customer interactions, farm visits, product usage, and trial outcomes in the CRM tool.
• Submit timely activity, expense, and sales reports according to company policy.
• Coordinate with cross-functional teams (Marketing, Regulatory, Supply Chain) to ensure seamless execution of field activities.

Core Competency Specification Sales & Business Acumen

• Demonstrated ability to achieve or exceed sales targets or has experience in sales transactions in B2B business environment.
• Understand or has skills in

The Technical Director establishes and drives a positive working environment and is responsible for the technical operation
and maintenance of the Private Destination’s equipment, machinery, and associated systems, including the waste
management systems, power generation, water production, F&B equipment, vehicles, tenders, and boats. The Technical
Director ensures departmental performance objectives (KPI’s) are met or exceeded by effectively managing and operating
the department. This position leads by example and requires exemplary organization, attention to detail, excellent Team
Member engagement, health and safety, expense control, training, the upkeep and maintenance of equipment and
systems, and aiding revenue generation. As a leader in the organization, this role leads and inspires the Team to work to
their highest capabilities and ensures they continuously develop talent in the department.
All duties and responsibilities are performed following Royal Caribbean International’s Brand Standards, the Royal Way
philosophy, Company policies, and SOPs, Public Health, Safety, Security, and Environmental Guidelines.
This Job Description in no way states or implies that these are the only duties performed by the Team Member occupying
this position. All Team Members may be required to perform any other job-related duties assigned by their Supervisor or
Management. The nature of this job requires daily interactions with internal and external stakeholders.

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Job Description

• Evaluate the efficiency and effectiveness of corrections and corrective actions based on audit findings, identifying root causes and assessing the adequacy of resolutions.
• Assess areas for development within the business and recommend improvements to products, services, and standard processes.
• Identify and evaluate processes based on audit results, incidents, changes, or inefficiencies, ensuring required actions are implemented effectively.
• Resolve issues, manage problem resolution, and implement corrective actions to support shared organizational goals.
• Facilitate understanding of certification requirements before compliance and collaborate with relevant teams to complete certification requirements independently.
• Analyze performance data to identify risks, opportunities, and areas for improvement.
• Monitor, review, and assess the effectiveness of risk controls and treatments, recommending actions to achieve acceptable risk levels while identifying opportunities. Assess incidents for possible risks and ensure drills and planning are part of business continuity.
• Research the latest industry certifications required to maintain competitiveness.
• Manage questions and provide effective feedback during cascade, orientation, and refresher sessions.
• Perform other relevant tasks as assigned by the Department or Division Head to support organizational objectives.

Job Requirements

• Bachelor’s Degree in Business, Engineering, Computer Science, or any related field
• At least six years of relevant work experience
• Minimum of one year in a supervisory role, or recognized as a specialist in the field
• Strong knowledge of ISO standards or other certification standards
• Skilled in audit practices, both internal and external
• Proficient in business process review and improvement
• Familiar with regulatory and statutory requirements
• Experienced in project management
• Additional exposure to budget management and lead auditor training is preferred

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Key Responsibilities

• Develop and implement strategic sales plans to achieve revenue and occupancy targets.
• Lead, motivate, and manage the sales team to deliver high performance.
• Identify and pursue new business opportunities across corporate, leisure, and group segments.
• Maintain strong relationships with key clients, partners, and travel agencies.
• Collaborate with the Marketing and Revenue teams to optimize promotional campaigns and pricing strategies.
• Prepare sales forecasts, budgets, and performance reports.
• Represent the property at trade shows, networking events, and sales missions.
• Ensure compliance with brand standards and company policies.

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Key Responsibilities:

Scope:

The Sales Headis responsible for the following areas:

Sales Team Management:

• Lead, manage, and motivate the sales team to achieve individual and team sales targets.

• Conduct regular team meetings to provide guidance, support, and feedback on sales performance.

• Develop and implement sales strategies to ensure the team consistently meets and exceeds goals.

Travel & Client Engagement:

• Willingness to travel regularly to meet clients, prospects, and attend events to enhance business relationships.

• Meet with key clients to understand their needs, provide solutions, and close deals.

• Ensure the sales team is effectively supported while traveling, providing necessary training and assistance.

Sales Planning & Execution:

• Manage day-to-day operations of the sales team, including setting goals and tracking progress.

• Identify new business opportunities and create strategies to capitalize on market trends.

• Monitor and evaluate the team’s performance, implementing corrective actions as needed.

Sales Reporting & Analysis:

• Prepare and present regular reports on sales performance, forecasts, and results to senior management.

• Analyze market and competitor data to help the team adjust sales strategies and tactics.

• Maintain accurate sales records and ensure data is up-to-date in CRM systems.

Client Relationship Management:

• Develop and maintain strong relationships with clients to ensure customer satisfaction and retention.

• Provide support in resolving customer issues and complaints in a timely and professional manner.

• Identify opportunities for upsellingor cross-selling to existing clients.

Training & Development:

• Provide ongoing training, mentorship, and development to the sales team to improve their skills and performance.

• Onboard new sales team members, ensuring they are well-equipped to meet performance expectations.

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Service Delivery Manager

Location: 1880 Eastwood Ave, Quezon City – Onsite, Night Shift

You’ll have:

• Competitive rewards: above‑market compensation, healthcare coverage on day one, dependents coverage, paid time‑off with cash conversion, group life insurance, and performance bonuses.
• A collaborative spirit: contribute to a positive and engaging work environment through company‑sponsored events and activities.
• Work‑life harmony: flexible arrangements that fit your life.
• Career growth: opportunities for continuous learning and advancement.
• Inclusive teamwork: a team that celebrates diversity and fosters an inclusive culture.

Job Summary

The BPO Service Delivery Manager plays a key support role in overseeing the day‑to‑day operations of the service delivery team. This role focuses on process optimization, team leadership, and service performance tracking. The successful candidate will help manage operational performance, drive continuous improvement initiatives, and ensure high‑quality service delivery that aligns with Point Digital’s business goals.

Key Responsibilities

• Oversee BPO team operations, including performance metrics, quality assurance, and staffing.
• Collaborate with operations leaders and client stakeholders to understand workflows and implement process improvements.
• Handle people‑management responsibilities such as coaching, mentoring, performance reviews, and escalation handling.
• Monitor KPIs, SLAs, and CSAT scores; recommend data‑driven decisions to optimize performance.
• Participate in onboarding, training, and team development plans.
• Conduct root‑cause analysis on performance dips and propose solutions.
• Act as a secondary point of contact for client communication, representing team updates and progress.
• Assist in driving a customer‑centric culture across the BPO teams through clear direction and consistent feedback.
• Manage team leads or supervisors, not just individual contributors.

Required Qualifications

• At least 5–7 years of experience in BPO operations, including 2–3 years in a leadership or assistant‑managerial role.
• Proven success in people management, process analysis, and operational improvement.
• Excellent communication, analytical, and stakeholder‑management skills.
• Strong organizational and planning abilities; able to manage multiple priorities under tight timelines.
• Experience working with or supporting fintech, mortgage, or consumer‑finance clients is highly desirable.
• Familiarity with service‑delivery metrics (SLAs, KPIs, CSAT) and improvement methodologies (Lean/Six Sigma is a plus).
• Bachelor’s degree in Business, Management, or related field preferred.
• Experience managing team leads or supervisors, not just individual contributors.
• Strong analytical skillset: experience interpreting complex data sets, identifying trends, and driving operational or strategic insights.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company’s strength lies in our people’s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds, providing space for everyone to thrive.

For more information, visit

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Border Patrol Agent - Experienced (GS11) Check out this higher-salaried federal law enforcement opportunity with U.S. Customs and Border Protection. Your current or prior law enforcement experience may qualify you for this career opportunity with the nation's premier federal agency charged with securing our borders and protecting our country. You may qualify for this higher-grade Border Patrol Agent employment opportunity if you have current or prior law enforcement experience. This experience could have been gained as part of a military police assignment or as a member of a state or local law enforcement organization. Take a look at the duties and responsibilities section below to see if you are interested in this federal law enforcement opportunity, and review the qualifications section below to see if you are qualified. IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations. U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required. EARN UP TO $30,000 IN RECRUITMENT INCENTIVES –– Newly appointed Border Patrol Agents will be offered a $0,000 incentive. The first 10,000 to be paid upon successfully completing training at the Border Patrol Academy, and the remainder to be paid in full after completing a three-year service agreement. New Agents accepting a prioritized location ( Sierra Blanca, Presidio, Sanderson, Comstock, Freer, and Hebbronville, TX; Lordsburg, NM; or Ajo, AZ ) will be eligible for an additional 10,000. The U.S. Border Patrol (USBP) offers those interested in a career in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America. If you seek an exciting and rewarding job that provides excellent pay, exceptional federal benefits, now is the time to make your move. U.S. Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities. Salary and Benefits: Salary for newly appointed law enforcement Border Patrol Agents varies from: Base Salary: GS-11 73,939- 96,116. Locality Pay: Varies by duty location. Overtime Pay: Up to 25% Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. And a fully trained Border Patrol Agent may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression of GS-11 to GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level. All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings. Duties and Responsibilities: As a Border Patrol Agent (BPA), you will be part of our 60,000 workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a Border Patrol Agent makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession. Typical activities include: Detecting, preventing, and apprehending undocumented noncitizens and smugglers of noncitizens at or near the land borders by maintaining surveillance from covert positions. Responding to electronic sensor alarms; interpreting and following tracks, marks, and other physical evidence; using infrared scopes during night operations. Responding to aircraft sighting and other anti-smuggling activities and performing farm and ranch checks, traffic checks, city patrols, and transportation checks. Patrolling the international boundary and coastal waterways and using a variety of government assets to accomplish the USBP mission. Assets may include, but are not limited to, motor vehicles, horses, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles. Occasional travel may be required based on operational needs. Qualifications: If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level. You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Developing and utilizing intelligence information to track illegal operations and/or contraband. Leading investigations of fraud, contraband, and/or illegal operations to determine sources and patterns. Utilizing various forms of complex technology that includes surveillance, detection, situation awareness systems, and communications equipment to aid in the apprehension of violators of state, federal, or immigration laws. Communicating assignments and training peers on the application of the appropriate law enforcement problem-solving methods, investigative techniques, and other law enforcement procedures. Working with law enforcement officials or government agencies to identify and/or apprehend violators of state, federal, or immigration laws. There are no education substitutions for the GS-11 grade level opportunities. Other Requirements: Citizenship : You must be a U.S. Citizen to apply for this position. Residency : You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years. Age Restriction : In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d). Veterans' Preference : You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible. Formal Training : After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, drivers training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Agents will be provided training to become proficient in the Spanish language at the Academy. How to Apply: Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions. You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam. If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: careers.cbp.gov/s/usbp. NOTE: As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

IMPORTANT NOTICE: Duty assignments available at time of offer may include the Southwest Border including prioritized locations. U.S. Border Patrol determines duty assignments at time of offer based on operational needs which may or may not align with candidates' first-choice preferences. Relocation may be required. EARN UP TO $30,000 IN RECRUITMENT INCENTIVES ––Newly appointed Border Patrol Agents will be offered a $0,000 incentive. The first 10,000 to be paid upon successfully completing training at the Border Patrol Academy and the remainder to be paid in full after completing a three-year service agreement. New Agents accepting a prioritized location (Sierra Blanca, Presidio, Sanderson, Comstock, Freer, and Hebbronville, TX; Lordsburg, NM; or Ajo, AZ) will be eligible for an additional 10,000. Applicants currently in pre-employment do not need to reapply to be eligible for the incentive. . . . . . . . . . The U.S. Border Patrol (USBP) offers those interested in a career in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission protecting America. If you seek an exciting and rewarding job that provides excellent pay, exceptional federal benefits and job stability, now is the time to make your move. U.S. Border Patrol (USBP), within U.S. Customs and Border Protection (CBP) is hiring immediately for these full-time, entry-level, career Law Enforcement Officer (LEO) opportunities. CURRENT OR PRIOR LAW ENFORCEMENT ––Applicants with current or prior law enforcement experience can enter-on-duty at higher grade levels (GL-9–GS-11). See details below. Salary and Benefits Annual Base Salary for newly appointed Border Patrol Agents (BPAs) varies as follows: GL-5 $49,73 –$6 ,833 GL-7 56,623- 71,615 GL-9 63,148- 81,480 GS-11 73,939- 96,116 Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. And a fully trained Border Patrol Agent may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression of GL-5, GL-7, GL-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in each grade level. Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional and ROTH 401(k) offering. Duties and Responsibilities As a Border Patrol Agent (BPA) you will be part of our 60,000 workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession. Typical activities include: Detecting, preventing, and apprehending undocumented noncitizens and smugglers of noncitizens at or near the land borders by maintaining surveillance from covert positions. Responding to electronic sensor alarms; interpreting and following tracks, marks, and other physical evidence; using infrared scopes during night operations. Responding to aircraft sighting and other anti-smuggling activities and performing farm and ranch checks, traffic checks, city patrols, and transportation checks. Patrolling the international boundary and coastal waterways and using a variety of government assets to accomplish the USBP mission. Assets may include, but are not limited to motor vehicles, horses, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles. Occasional travel may be required based on operational needs. Qualifications You qualify for the GL-5 grade level if you possess one of the following: Experience: One year of general work experience that demonstrates the ability to take charge, make sound decisions, and maintain composure in stressful situations; to learn regulations, methods, and techniques through classroom training and/or on-the-job instruction; and the ability to gather concise information through questioning, observation, and examination of documents and records; OR Education Substitution: A bachelor's degree or successful completion of a full four-year course of study in any field leading to a bachelor's degree from an accredited or college or university; OR will receive a bachelor's degree from an accredited college or university within nine (9) months from the closing date of this announcement and will upload all official or unofficial transcripts before the closing date of this announcement; OR Combination of Experience and Education: A combination of general work experience AND successfully completed college education. This will be calculated using your resume and official or unofficial transcripts submitted with your application. You qualify for the GL-7 grade level if you possess one of the following: Experience: One year of specialized work experience that shows you have the skills necessary to make sound judgments and decisions; to deal effectively with people in a courteous and tactful manner; to analyze information rapidly and make prompt decisions and apply these skills in a law enforcement capacity such as training others, managing finances, code enforcement, doing compliance work, corrections, security, military, emergency responders, etc.; OR Education Substitution for the GL-7 grade level: A bachelor's degree with superior academic achievement, which is based on (1) class standing, (2) grade-point average (i.e., GPA of 3.0 or higher out of a possible 4.0), or (3) honor society membership. Or will receive a bachelor's degree with Superior Academic Achievement. Or one full year of graduate level education in a field of study related to law enforcement (e.g., criminal justice, homeland security, justice studies, law enforcement, courts and judicial systems, forensic technology, forensic psychology, or corrections and rehabilitation) from an accredited college or university within nine (9) months from the closing date of this announcement; OR A Combination of Experience and Education: This will be calculated using your resume and official or unofficial transcripts submitted with your application. If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GL-9 or GS-11 grade level. You qualify for the GL-9 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence. Apprehending or physically restraining violators of state, federal, or immigration laws. Preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.) and gathering evidence for criminal cases prosecuted through the court system. You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Developing and utilizing intelligence information to track illegal operations and/or contraband. Leading investigations of fraud, contraband, and/or illegal operations to determine sources and patterns. Utilizing various forms of complex technology that includes surveillance, detection, situation awareness systems, and communications equipment to aid in the apprehension of violators of state, federal, or immigration laws. Communicating assignments and training peers on the application of the appropriate law enforcement problem-solving methods, investigative techniques, and other law enforcement procedures. Working with law enforcement officials or government agencies to identify and/or apprehend violators of state, federal, or immigration laws. There are no education substitutions for the GS-9 and GS-11 positions. Other Requirements Citizenship : You must be a U.S. Citizen to apply for this position. Residency : You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years. Age Restriction : In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d). Veterans' Preference : You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible. Formal Training : After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement and USBP-specific operations, drivers training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Agents will be provided training to become proficient with the Spanish language at the Academy. How to Apply: Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest select Border Patrol Agent, then complete the pre-screening questions. You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam. If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: careers.cbp.gov/s/usbp . As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.