1 Guest Relations jobs in the Philippines
Dining Experience Ambassador
Job Viewed
Job Descriptions
We are seeking a skilled Service Crew Member to join our team. As a Service Crew Member, you will play a vital role in providing exceptional customer service and ensuring that our customers have an enjoyable dining experience.
Main Responsibilities:
- You will be responsible for greeting customers in a friendly and professional manner.
- Taking accurate food and beverage orders and processing them through our Point of Sale (POS) system.
- Serving food and drinks promptly and in accordance with our high standards.
- Assisting in food preparation such as assembling meals, cooking simple items, or packing orders.
- Maintaining cleanliness and sanitation of the dining area, kitchen, counters, and equipment.
Requirements and Qualifications
- A minimum of 1 year of experience working in a fast-paced environment, preferably in the food industry.
- Excellent communication and interpersonal skills.
- An ability to work well under pressure and multitask.
- A commitment to delivering exceptional customer service.
What We Offer
- A competitive salary and benefits package.
- The opportunity to work with a dynamic team and contribute to the success of our business.
- Ongoing training and development opportunities.
Why Work with Us?
We are committed to creating a positive and inclusive work environment where our employees feel valued and supported. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you!
Job No Longer Available
This position is no longer listed on WhatJobs. The employer may be reviewing applications, filled the role, or has removed the listing.
However, we have similar jobs available for you below.
Manager – Guest Relations
Posted today
Job Viewed
Job Descriptions
- Guest Relation Officer should standby at all time in the lobby.
- The Guest Relation Officer's main responsibility is to warmly welcome (and farewell) all guests arriving at the hotel, escort them from the main door to the Front Desk and from the Front Desk to their room.
- The Guest Relation Officer escorts the guests to their room, introduces the hotel, and explains room facilities.
- For guests arriving with a limousine booking, the Guest Relation Officer will welcome them at the hotel front door by name to personalize the service.
- All repeat guests (5th stay and up) are welcomed by name by the Guest Relation Officer at the entrance and escorted to the Front Desk, Club Signature or straight to their room for check-in.
- The Guest Relation Officer ensures the lobby area is neat and clean at all times.
- The Guest Relation Officer is proactive in assisting guests in the lobby as needed and will escort the guest to the appropriate counter if the request cannot be handled directly, ensuring guest satisfaction.
- In the event of delayed check-in (room not yet ready upon check-in), the Guest Relation Officer takes over from the Front Desk, escorts the guest to the appropriate Outlet, offers the appropriate service (e.g., drink, breakfast), and keeps records of "Guest waiting for rooms" with a breakdown of consumptions. They follow up with the Front Desk Supervisor on room status and revert to the guest.
- If the Front Desk is engaged with others, the Guest Relation Officer is able to process check-in and check-out including cashier duties.
- The Guest Relation Officer looks after special guest treatments such as Repeat Guests, honeymooners, anniversaries, birthdays, and Club card holders, per established procedures.
- The Guest Relation Officer collects guest feedback in the lobby when opportunities arise and updates all Guest Comments in Opera Guest History.
- Guest Relation Officers issue loyalty cards to guests (A Club Guest Card & Accor Advantage Plus).
- Privacy: The Guest Relation Manager respects privacy/confidentiality of guest information, and will not transmit guest names or guest history information.
- The Guest Relation Manager leads the Guest Relations Section proactively to develop the service to an even higher level.
- Supervising: Lobby Assistance & Guest Relations; Guest Treatments Standards.
- The Guest Relations Manager is responsible for encouraging, conducting and maximizing enrolment in the A-Club and Loyalty programs.
- Ensure wherever possible that employees work in an environment free of discrimination, harassment and victimisation.
- Treat harassment and discrimination complaints promptly and confidentially.
- Treat customers and colleagues from all cultural groups with respect and sensitivity.
- Identify and address issues that may cause cross-cultural conflict or misunderstanding.
- Continuous learning through one's own IDP.
- Any other duties as may be assigned by the superior.
- Represents Dusit's brand and its values at all times, builds relationships, and delivers an exceptional guest experience while promoting Thai graciousness.
- Communicate and fully embrace the Company's culture (Vision, Mission and Values), lead by example, and cascade culture to subordinates – "Proud to belong and to contribute."
- Ensure confidentiality and secure storage of all intellectual property and data, both hard copy and electronic. Adhere to the company's policies. Ensure hotel, customer and staff information or transactions are kept confidential during or after employment.
- Minimum education of a Bachelor's degree in Hotel Management or a relevant discipline.
- Minimum of 5 years in Front Office experience.
- Knowledgeable in Front Office Operations and Guest Relations.
- Good English communication skills, both written and spoken.
- Possess a professional disposition with excellent interpersonal skills.
Be The First To Know
About The Latest Guest relations Jobs in Philippines!