17 Help Desk jobs in the Philippines

Help Desk Professional

We are seeking a skilled and motivated professional to join our IT team in Quezon City. As a Help Desk Associate, you will provide exceptional customer service and support via phone, email, and chat.

• Respond to customer inquiries and resolve technical issues in a timely and efficient manner.
• Collaborate with internal teams to resolve complex issues and ensure timely resolution.
• Develop and maintain knowledge of company products and services to provide accurate information to customers.
• Provide support for hardware and software problems, and troubleshoot technical issues.
• Work in a fast-paced environment and adapt to changing priorities.
• Maintain a high level of professionalism and confidentiality when interacting with customers.
• Meet performance metrics and quality standards.
• Participate in ongoing training and development to enhance skills and knowledge.
• Ensure compliance with all applicable policies and procedures.
• Perform other duties as assigned by management.
• Coordinate with other departments to ensure effective communication and collaboration.
• Manage multiple priorities and deadlines in a timely and efficient manner.
• Develop and implement solutions to improve processes and efficiency.
• Act as a subject matter expert on company products and services.
• Analyzing data and information to identify trends and areas for improvement.
• Generating reports and presentations to communicate findings and recommendations.
• Providing input on business decisions and strategies.
• Fostering a positive and inclusive work environment.
• Cultivating strong relationships with colleagues and stakeholders.
• Serving as a role model and demonstrating leadership qualities.
• Embracing change and uncertainty, and adapting to new situations.
• Promoting diversity, equity, and inclusion.
• Supporting the growth and development of others.
• Engaging in continuous learning and self-improvement.
• Leading by example and demonstrating integrity.
• Maintaining confidentiality and discretion.
• Meeting productivity and quality expectations.
• Managing stress and maintaining a healthy work-life balance.
• Using technology and tools effectively.
• Solving problems creatively and efficiently.
• Communicating clearly and concisely.
• Avoiding procrastination and staying focused.
• Delivering results and meeting deadlines.
• Respecting and valuing diverse perspectives.
• Handling criticism and feedback constructively.
• Maintaining a positive attitude and outlook.
• Contributing to a positive and supportive team culture.
• Attending meetings and contributing to discussions.
• Keeping up-to-date with industry trends and developments.
• Demonstrating initiative and taking ownership of tasks.
• Setting goals and prioritizing tasks effectively.
• Coaching and mentoring colleagues.
• Enhancing process and systems.
• Documenting policies and procedures.
• Implementing changes and improvements.
• Sharing knowledge and expertise.
• Training and developing staff.
• Streamlining operations and improving efficiency.
• Maintaining records and files.
• Budgeting and financial management.
• Fundraising and resource acquisition.
• Brand management and marketing.
• Human resources and personnel management.
• Information technology and digital transformation.
• Operations management and logistics.
• Project management and coordination.
• Research and development.
• Risk management and compliance.
• Supply chain management and procurement.
• Sustainability and environmental management.
• Telecommunications and network management.
• Tourism and hospitality management.

As a customer service representative, your primary responsibility will be to address customer inquiries, concerns, and complaints in a timely and efficient manner.

• Respond to customer queries via phone, email, or chat
• Escalate complex issues to senior team members for prompt resolution

In addition to addressing customer concerns, you will also be responsible for accurately recording and updating customer interactions, transactions, and order details in our system.

We are committed to providing our customers with the highest level of service, and we expect our representatives to stay informed about company policies, procedures, and services to ensure they can provide accurate information to customers.

A supportive and cooperative team environment is essential to our success, and we encourage our representatives to foster this culture by working collaboratively with their colleagues.

Finally, as a customer service representative, you may be required to conduct basic troubleshooting when necessary to resolve customer issues.

We're seeking a skilled and motivated individual to join our customer support team.

• Deliver exceptional customer service through multiple communication channels
• Provide accurate and timely information about products, services, and policies
• Maintain and update customer records in the system for seamless collaboration

The successful candidate will be responsible for:

• Addressing customer inquiries, concerns, and complaints with professionalism and accuracy
• Collaborating with the team to achieve performance goals and deliver excellent customer service

To excel in this role, you'll need:

• High school graduates or equivalent welcome; college undergraduates encouraged to apply
• Previous experience a plus but not required – we offer training for motivated learners
• Ability to work on-site and attend on-site interviews

We offer a comprehensive package including:

• Health and Life Insurance for your well-being
• Paid Training to ensure success
• Paid Time Off (PTO), Bonuses, and 13th Month Pay

Our standard work schedule includes:

• 8-hour shifts with day shift availability

The Role of a Customer Service Representative is a vital part of any successful business.

Customer Service Representatives play a key role in handling customer inquiries and resolving issues regarding goods and services.

• No prior experience is necessary to excel in this position
• A valid education is sufficient for success, but a degree can provide additional benefits
• Excellent English communication skills are crucial for effective communication with customers
• Flexibility and willingness to adapt to new situations are essential for immediate availability

We offer attractive benefits that make us stand out from the competition:

• Exciting performance bonuses and account-specific allowances provide incentives for top performers
• Career advancement opportunities allow employees to grow and develop their skills
• Promotions within the company give employees a chance to take on new challenges
• Comprehensive healthcare benefits ensure employees have access to quality medical care

This role is ideal for a high school or senior high school graduate with experience in BPO, particularly in chat support.

• Deliver exceptional customer service via online support to clients.
• Work collaboratively in a team environment to achieve sales goals.

• A high school or senior high school diploma is required; college undergraduates with chat support experience are also welcome to apply.
• At least one year of BPO experience and six months of chat background experience are necessary for this position.

Job Title: Technical Support Specialist
Location: Remote Work Environment
Experience Required: 1+ year (Remote Work Setup)
Employment Type: Full-Time

Job Summary:

• We are seeking a highly skilled and proactive Technical Support Specialist to join our customer support team.
• This role is ideal for candidates with hands-on experience in remote technical support, strong scripting knowledge, and a passion for solving customer issues.

Key Responsibilities:

• Provide technical assistance to end-users via ticketing platforms such as Zendesk.
• Troubleshoot and resolve issues involving SQL, JavaScript, and PowerShell scripts.
• Diagnose software-related issues by analyzing logs, scripts, queries, and configurations.
• Document issues and solutions thoroughly in the internal knowledge base.
• Collaborate with engineering, QA, and product teams to escalate and resolve complex cases.
• Ensure timely and effective communication with customers throughout the support lifecycle.
• Adhere to service standards, KPIs, and quality benchmarks.
• Contribute to the continuous improvement of support processes and tools.

Required Skills & Qualifications:

• Minimum 1 year of experience in a remote technical support role.
• Proficiency with SQL – writing queries, data analysis, basic DB troubleshooting.
• JavaScript – reading/debugging code, assisting in client-side troubleshooting.
• PowerShell – scripting for automation and troubleshooting.
• Experience using Zendesk or similar ticketing/support systems.
• Good understanding of technical support operations and customer service techniques.
• Familiarity with software support processes and product troubleshooting methodologies.
• Strong written and verbal communication skills.
• Ability to prioritize tasks and handle multiple requests effectively in a remote setup.

Key Responsibilities:

• Deliver exceptional customer service via various communication channels
• Respond to customer inquiries, concerns, and feedback in a professional and courteous manner
• Document interactions and maintain accurate records of customer engagement
• Identify opportunities to enhance the customer experience and provide insights to management

Requirements:

• High School Graduate or equivalent qualification
• Excellent verbal and written communication skills

Benefits:

• Opportunity to grow and develop professionally in a dynamic environment