15 Service Management jobs in the Philippines

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As a Service Management Specialist, the primary responsibility will be around Incident and Problem Management using your knowledge of business analysis best practices, IT Service Management and the ITIL Framework, and technology along with your understanding of business concepts, objectives and process to support the Service Management Excellence Team by:

• Providing business analysis expertise and operational support for the all ITSM processes within the Asia Service Management Team u2013 Mainly focusing on Incident and Problem Management. In addition would be the other processes such as Service Catalogue, Request Fulfillment, Service Level Management, Event Management, Capacity Management, Availability Management and Continual Service Improvement

• Applying broad based technical and practical process knowledge in support of all the processes

• Plan, manage and deliver business analysis for Continual Service Improvement process activities to support the Service Management Excellence Process Owners

• Working with various Process Managers or Owners under the Service Management programme by assisting with process reviews and associated documentation and training activities

• Contributing to the development and support of an IT Service Management reporting service which involves analyzing requirements and developing effective solutions

• Interact with the local teams in Asia and the SME team to provide improved commutations and alignment of local process implementation and execution

This role is a part of the IT Service Management team using the ITIL v3 2011 framework to implement IT Service Management as part of the ES strategic decision to deliver a consistent set of integrated IT service management processes.

• Ensure we support KPIs for all internal and scorecard for Incident, Problem, Change and Configuration Management as outlined below.
• Evaluate impact and risk for everything impacting Enterprise Services and Business.
• Adhere and follow processes set out for the team and IT Service Management.
• Participate in IT Service Management Service Rotations such as, On-Call when scheduled.
• Meet target date of assigned activities or requests so that they are not past due and ensure that negotiated delivery date is agreed to by requestor.
• Meet and support all Audit, BCP, Compliance, and Records Management requirements.
• Run and facilitate Major Incident Management bridge calls and chats to ensure quick resolution of major incidents.
• Facilitate Problem Management meetings to support root cause analysis for the incidents reported and supported. Ensure that the right resources are available to investigate, identify, and resolve the root cause of a problem.
• Coordinate between various support teams to identify the root cause of a problem and find a workaround or solution.
• Management of the lifecycle of Problem Tickets, preventing recurrence, and minimizing impact
• Analyzing historical data to identify and eliminate potential incidents before they occur.
• Recording, managing, and advancing the problem by escalating to an elevated level of expertise, if appropriate, by integrating with change management, incident management, and configuration management.
• Review and closure of all problem records ensuring comprehensiveness of information on tickets and RCA Documents.

• Strong and proven analytical skills
• Knowledge of Sun Life specific infrastructure and applications is an asset
• Ability to facilitate productive and successful meetings
• Strong technical aptitude and knowledge of the services provided by IT
• Strong influencing and negotiation skills
• Quick learner of new technologies
• Strong problem solving skills with the ability to analyze situations/problems and come up with effective solutions
• Good interpersonal, communication and presentation skills
• Solid and proven process improvement abilities
• Drive for results and as such can be counted on to meet or exceed goals
• Ability to work independently or as part of a team
• Advanced Excel and PowerPoint skills
• Solid knowledge of IT Service Management, ITIL v3 2011 framework
• Knowledge of Service Management tools (ServiceNow, HP, BMC, BPPM etc.) Knowledge of the Navvia tool an asset
• Ability to work in a fast paced environment and adaptable to changing priorities, communicate with various level of staff in SLGS

• 5-10 years of relevant IT experience
• ITIL 4 or V3 Foundation Services Certification
• Process improvement and documentation experience
• Consulting: gather information by applying approaches or styles applicable to the situation
• Analysis: ability to break down high level requirements into more detail by questioning and probing for clarification
• Working knowledge of the ITIL Service Management processes
• Strong management, problem solving, communication, interpersonal, and organizational skills

Job Category: IT - Technology Services

Posting End Date: 29/09/2025

Location: Binondo/Navotas, National Capital Region

Posted today

Qualifications

• Graduate of any four-year college degree
• With at least one (1) year of work experience as a service advisor / fleet management staff
• With good moral character and no derogatory record

Job Duties and Responsibilities

• Reports and documents repair tickets/repair requests, material inventory reports, material pull tickets, work/service/job orders, and etc.
• Receives and inspects the vehicles submitted for servicing.
• Communicates schedules of activities to concerned parties.
• Prepares and submits the materials (e.g., spare parts, supplies) to be used for correction, corrective and preventive maintenance.
• Ensures that the driver acceptance test is communicated to all involved persons within prescribed period.
• Ensures that tools, machines and equipment, consumables, and etc. are clean, organized, complete and accounted for by performing physical count and inspection.
• Ensures that all materials are issued in good working conditions.
• Other duties that may be assigned from time-to-time.

Job Types : Full-time, Permanent, Fresh graduate

Schedule : 8 hour shift

Supplemental pay types

• 13th month salary
• Overtime pay

Education : Bachelor's (required)

Experience : Fleet maintenance / service advisory: 1 year (preferred)

Location: Makati, National Capital Region

Posted today

Your team

Support our Global IT Service Desk/User Support team by performing the activities associated with ticket lifecycle management.

Your mission

• Drive the major incident management process lifecycle as defined. Bring together resolver teams as a task force and facilitate engagement via bridge calls to resolve critical incidents faster.
• Ensure activities within a process meet defined quality, SLAs/OLAs.
• Determine if a major incident should be escalated based on priority and severity.
• Assign tickets to the appropriate support group and ensure major incidents are resolved and service restored.
• Monitor tickets using Jira and communicate with user community in a friendly, professional manner.
• Perform other duties related to Incident, Problem, and Event Management within IT Operations.

Qualifications

• IT education or equivalent qualification completed
• Experience with ITIL service lifecycle framework (Service Design, Service Transition, Service Operations, Continual Service Improvement)
• At least 2 years in an IT Service Management role
• Experience working in a global team across multiple countries/time zones
• Strong planning, organizing, time and priority management skills
• Experience in Continual Service Improvement projects
• Knowledge of ticketing tools (e.g., Jira)

Additional Information

Hybrid work model; competitive base salaries; recognition programs; equal employment opportunities and inclusive culture. Note: This description reflects our inclusive language and does not discriminate by origin, age, sexual orientation, gender identity, or other characteristics.

Mandaluyong, National Capital Region

Posted today

Responsibilities

• Preventive maintenance as well as servicing of clients' machines
• Delivery and installation of machines, spare parts, and consumables

Minimum Qualifications

• Graduates of a 4 or 5 year course in Engineering (Electrical/Mechanical/Computer) or completed any degree/vocational Electrical/Electronics/Computer course

Other Qualifications

• Good communication skills (oral and written)
• Personable, flexible, resourceful and industrious
• Good IT skills
• Willing to do field work, including traveling out-of-town to service client calls
• Being able to drive a motorcycle or vehicle is a plus
• Amenable to working Mondays through Saturdays
• Healthy lifestyle and able to start immediately
• Fully vaccinated against COVID-19

Application Instructions

• Please upload your updated resume (pdf preferred)

Job Types : Full-time, Permanent, Fresh graduate

Salary : Php 14,867.50 – Php 17,500.00 per month

Benefits

• Company events
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Schedule : 8 hour shift

Supplemental pay types

• 13th month salary

Education : Bachelor's (preferred)

Experience : Service Engineer: 1 year (preferred)

Willingness to travel

• 100% (preferred)

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Makati City, National Capital Region ₱4000 - ₱8000 Y PJ Lhuillier Group of Companies

Posted today

The position is primarily responsible for providing support in ensuring that all endpoints (laptop, desktop, and servers) are properly configured, built, and passed the security standards of the

Overview and responsibilities have been consolidated from multiple postings into a clean, job-focused format. The original content contained several postings for Service Delivery/Service Management roles with responsibilities, qualifications, and locations. Some notices about regional restrictions and unrelated boilerplate have been removed to improve clarity while preserving the core information.

Location: Mandaluyong / Taguig, NCR

Salary: ₱1,200,000 – ₱1,800,000

Employment type: Full-time, Permanent

Responsibilities focus on these main scopes:

• Business Reporting & Insights: Collect, analyze, and present operational data; develop KPI dashboards; ensure reporting accuracy across departments; provide actionable insights.
• Process Control & Governance: Establish and enforce process controls; ensure compliance with policies and regulations; conduct audits and collaborate with stakeholders.
• Workforce Management: Analyze workforce data; forecast staffing; optimize staffing and scheduling; ensure compliance with labor laws; drive efficiency and training; implement Lean/Six Sigma where applicable.

Qualifications & Skills:

• Bachelor's degree in Business, Finance, Data Analytics, or related field
• 3+ years in process improvement, service management, or related areas
• Strong analytical, strategic thinking, and problem-solving abilities
• Proficiency in Excel, Power BI, or Tableau
• Excellent communication and stakeholder management

Nice-to-have:

• Lean, Six Sigma (Yellow or higher), Agile, PMP or equivalent certifications
• Experience with workforce analytics and reporting tools

Experience / Location notes: Includes on-the-road work possibility and standard business hours; some postings indicated regional restrictions.

Incident Management and IT Service Delivery (for related postings):

• Assist in incident management processes; log, categorize, and resolve incidents; maintain incident protocols and SLAs
• Coordinate with incident management teams; produce post-incident reviews and reports
• Ensure timely communications to users, management, and stakeholders

Qualifications (IT Service Management postings):

• Bachelor's degree in IT/Engineering or related field
• 1+ year in IT service management or similar
• Knowledge of ITIL/COBIT; experience with ServiceNow or similar ticketing systems
• Power BI or Pivot Tables familiarity

Note: Several postings indicate regional acceptance restrictions. The above consolidates recurring requirements and responsibilities across postings without altering the core information.

Service Delivery roles include leadership over security operations, incident response, change and release management, vendor relations, and performance monitoring. Typical responsibilities include:

• Leading security operations teams; monitoring, responding to security events, and ensuring 24x7 coverage where applicable
• Managing SLAs/SLOs, reports, risk and remediation actions
• Overseeing service readiness, transition to run, and continuous service improvement
• Stakeholder communication, escalation management, and post-incident analysis

Qualifications commonly sought:

• Bachelor's degree in IT/Engineering or related field
• 10+ years in IT roles with substantial ITSM leadership experience (for senior postings)
• ITIL certification; COBIT familiarity; ServiceNow experience
• Strong communication, leadership, and analytical skills

Additional Information

• Hybrid/flexible working arrangements may be offered
• Equal opportunity employer commitments are stated where applicable

Be aware that some postings indicate restrictions on applicants from certain regions.

Job Title: Service Management Specialist
Shift: Mid-shift (3:00 PM 12:00 MN PHST)
Location: BGC
Budget: Open
Note: US experience is required

Key Responsibilities

• Support the operational health of the organization through data analysis, business reporting, workforce planning, and continuous process improvement
• Focus areas include business reporting and insights, process control and governance, workforce management, and continuous improvement
• Develop and maintain dashboards and reporting tools to provide actionable insights using tools such as Excel, Power BI, or Tableau
• Ensure compliance with internal policies and external standards through regular audits and monitoring
• Collaborate with stakeholders to improve transparency, efficiency, and process adherence
• Optimize staffing plans based on operational trends and forecasts
• Lead process improvement initiatives using methodologies such as Lean, Six Sigma, Agile, or PMP
• Monitor workforce performance trends and develop strategies that enhance productivity and employee engagement
• Identify opportunities for automation and recommend solutions using technologies like robotic process automation or artificial intelligence

Qualifications

• Bachelor's degree in Business, Finance, Data Analytics, or a related field
• At least three years of experience in service management or process improvement roles
• Strong experience working with US-based clients or organizations is required
• Proficient in reporting and data visualization tools such as Excel, Power BI, or Tableau
• Strong analytical, problem-solving, and communication skills
• Certification in Lean, Six Sigma, Agile, or PMP is preferred
• Familiarity with automation tools is an advantage
• Highly organized, proactive, assertive, and able to communicate with empathy

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected, and innovative as it fulfills its purpose to help millions of people across Asia-Pacific live healthier, longer, better lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people every day, we will equip you with the critical skills, tools, and technology, along with endless opportunities to learn, contribute, and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

Responsible for managing information technology infrastructure, applications, and software within AIA, and providing technical support to internal users.

• Provide technical expertise in managing network facilities.
• Configure, install, maintain, and upgrade computer hardware including servers, laptops, network switches, routers, and software.
• Administer web system hardware and operating system server software.
• Provide on-site and remote technical support to AIA's internal users of computer applications and hardware.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

Please ensure you provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to do so may affect the processing and outcome of your application. You are responsible for ensuring that your submitted information is accurate and current.

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfills its Purpose to help millions of people across Asia-Pacific live healthier, longer, better lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

Responsible for managing information technology infrastructure as well as applications and software within AIA and providing technical support to internal users.

• Provide technical expertise in the management of network facilities.
• Configure, install, maintain and upgrade computer hardware including physical hardware such as servers, laptops, network switches, routers and software.
• Administer web system hardware and operating system server software.
• Provide on-site and remote technical support to AIA's internal users of computer applications and hardware.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:
The GBS Strategy and Service Management team has diverse responsibilities and impactful accountabilities as GBS evolves from an 'Enabling Platform' to a 'Value Partner' for the enterprise. The team collaborates with key enterprise stakeholders and the GBS leadership team to accelerate the achievement of key outcomes through high-priority transformation initiatives. Key focus areas include stakeholder engagement, value creation & realization, service design & management, business intelligence & analytics, business transformation and business systems.

Where you come in:

You will be responsible for building strong, trust-based relationships with stakeholders and guiding them on service management best practices. Your focus will be on delivering consistent, high-quality outcomes that enhance confidence in GBS performance.

• Maintain open, collaborative communication with stakeholders

• Promote service excellence through consistent delivery and expert support

You will lead performance strategy and ensure alignment with business goals. This includes defining key metrics, maintaining an accurate service catalogue, and driving continuous improvement.

• Work with engagement leads and site operations to define performance expectations

• Keep the service catalogue current and reflective of actual capabilities

• Lead initiatives that improve transparency, compliance, and service quality

You will identify and address performance gaps and risks, ensuring timely resolution and long-term improvement.

• Collaborate with BI and CI teams to analyze trends and root causes

• Develop and implement mitigation plans that support sustainable performance

What makes you successful:

• You have experience in Medical Devices, Healthcare or Manufacturing industries.

• You are passionate about data, process, technology, and engaging leaders to transform business outcomes.

• You bring proven experience in service design, business analysis, and continuous improvement (Lean/Six Sigma).

• You have experience with service management / BPM tools and technologies.

• You are proficient in translating data into actionable insights using excellent analytical and problem-solving skills

• You influence and collaborate with stakeholders at all levels leveraging strong communication and interpersonal skills.

• You inspire and orchestrate cross-functional teams to deliver results.

• You are recognized for your strong program and project management skills.

What you'll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.

• A full and comprehensive benefits program.

• Growth opportunities on a global scale.

• Access to career development through in-house learning programs and/or qualified tuition reimbursement.

• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:
5-15%

Experience and Education Requirements:

• Typically requires a Bachelor's degree and a minimum of 13+ years of related experience.

• At this level a graduate degree may be expected with 6 years of related experience.

#LI-Hybrid

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.