2,253 Jobs in Cebu City

About Us

OPTIMAL is a property management support company that works with real estate investors and property managers across North America, helping them achieve Time, Financial, and Location freedom through the implementation of remote property management techniques with back-office management and fulfilment.

Our Leadership Team is made up of Ex-Big 4 Accounting and Consulting professionals as well as property managers who have experience managing commercial and residential portfolios for the likes of Blackstone and Prologis as well as your local property management firm.

OPTIMAL Testimonial Video: drive.google.com/file/d/1odXjOKSF6w64Z-1Srh8NCYXZkpf2s4sW/view

If you are interested kindly take the assessment before submitting your application: app.testgorilla.com/s/ahx23ovm

The Virtual Property Manager is vital for the success of a portfolio of properties. He/She needs to take ownership, stay organized, manage as if they are the property owner, and treat everyone with honesty, respect, and kindness.

Who is this role a fit for?

We are looking for someone who is organized, assertive, likeable, a good problem solver, and has great customer service skills. If you are looking to grow personally and professionally while learning about the world of real estate investment and property management, then this role is for you!

• Customer Service: Build and maintain excellent relationships with tenants, owners, and vendors.
• New Client Onboarding: Set up new properties in Client Software Platforms and keep new Property Owners informed and confident in our ability to manage their properties.
• Lease Renewals: Detailed tracking and management of renewals to ensure minimum vacancy.
• Maintenance: Oversee vendors, assign work, obtain approval, and ensure successful completion and billing.
• Tenant Management: Coordinate tenant move-in, rent collection, posting of late notices and other notices, lease enforcement, and tenant move-out.
• Social Media Management: Assist in creating and posting content on Facebook, Instagram, LinkedIn, and other social media platforms.
• Other: May be asked to help with different aspects of the business as needed, which may include refining new processes, and brainstorming solutions.

• At least 1 year of Customer Service experience, preferably within a BPO environment
• Able to work with minimal supervision
• Responsible and takes ownership of deliverables to clients
• Able to handle multiple clients at the same time
• Excellent written and verbal communication skills

• Employment Type: Independent Contractor, Full-time
• Schedule: 8 am CST - 5 pm CST (Managing U.S Based Clients)

• 100% Remote Work
• Starting pay of $3/hr based on a 40-hour work week
• Weekends Off
• 10 Paid Time Off per year
• 6 Paid Holidays (Based on Philippine Holidays)
• HMO (Comprehensive Medical & Dental - 100% Paid for by Company) on your 6th month
• Independent Work Environment with Team Leader & Shadowing Team Member Support as needed

Job Description:

Role Title: AVP - Fraud Operation

Company Overview: 

COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #5 among India's Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India's Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India's Best Workplaces for Women in 2022.
• We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

Organizational Overview:

Fraud Operations team reviews potential fraud alerts triggered by the Fraud Strategies to help mitigate fraud risks across the lifecycle of a customer. Additionally the team caters to customers who have been victims of fraud by reporting, investigating  and processing fraud cases. This team is Spread across 7 sites in Asia and U.S. With this team You will gain some unique experiences, both at a functional and leadership level.

Role Summary/Purpose:

This AVP will be responsible for leading and managing a midsize group of front-line managers and associates responsible for Fraud Operations including Tac Ops, Watchlist Screening and Credit Solutions. This individual is responsible for ensuring all regulatory and compliance requirements are met besides managing performance on the core metrics. This individual will be responsible for driving employee engagement and implementing innovative solutions that reduce overall issues/defects/gaps and increase overall productivity and efficiency and improve customer and employee experience. This individual may need to own a L3 process ownership.

Essential Responsibilities:

• Effectively lead and manage a midsize team focusing on performance, productivity, quality,  customer experience and compliance/ regulatory adherence.
• Direct leadership of ~13 front line managers and indirect leadership of ~250 front line associates who directly connect with our customers; directly impacting our business' operational success and growth. 
• Be a customer advocate and experience of handling teams on VOC and escalations
• Develop and grow front line managers; cultivate an environment of mutual trust, teamwork, engagement and involvement. Provide regular feedback to front line managers on their team's performance on various metrics like the quality of work, productivity, retention etc.
• Translate and transform the business strategy into human performance requirements through learning strategies
• Ensure all Company policies, Service Level standards and Critical to Compliance measures are consistently met/exceeded.
• Collaborate with other partner sites to self-identify process risks, opportunities, gaps, defects to drive improvements, enhancements and an overall reduction in defects.
• Ensure strong communication across all sites/managers/associates to drive consistency.
• Communicate risks, opportunities, action plans and results to all levels of the organization.
• Lead/participate in projects to enhance processes and/or resolve issues.
• Develop, implement, evaluate and modify associate reward and recognition programs to drive improved associate performance.
• Compile operation reports for senior management review regularly.
• Work with internal and external auditors and provides documentation to certify compliance.
• Search out new and innovative ways to process work efficiently and identifies and implements process and system changes/enhancements.
• Cultivate an environment of trust, teamwork, self-confidence, ownership and accountability
• Proactively identify and implement strategies to improve quality of work and productivity
• Engage cross-functionally (as needed) to identify and resolve issues, gaps and enhancements.

Required Skills:

• Bachelor's degree in any discipline with minimum of 12  years' experience in a financial services or customer service setting. In lieu of Graduation, minimum experience of 14 years .
• Minimum 10+ years' of total experience supervising credit card-related production processes, driving innovation and/or managing external supplier relationships.
• At least 6+ years of call center managerial experience in an MNC setting. 
• Ability to work in shifts, weekend, holiday rotational work schedules
• Excellent written and verbal communication skills; ability to work across all levels of management; Skilled communicator at all levels inside and outside an organization
• Prior experience identifying process risks and defining key controls
• Strategic thinker with keen business acuity and decision-making skills
• Proven ability to accomplish goals with highly complex, time sensitive deliverables

Desired Skills:

• Experience leading a team of 20+ team members - we love passionate leaders and want to hear your stories of leadership successes and learnings. 
• Excellent organization, prioritization, time management skills - tell us your secret for staying on top of things. 
• Ability to lead and manage projects to completion, especially managing multiple projects simultaneously – tell us about a project you're most proud. 
• Proven track record of using sound judgment, decision making and problem solving, influencing, creating and driving customer processes - we want to hear about how you make decisions and how you solved a complex problem. 
• Ability to work with all levels across the business including senior leaders internally and with customers (or clients) – we are a family at Synchrony and all our voices matter, tell us how you influence others. 
• Business acumen and ability to handle customer and client escalations– we want to understand how you connect the dots. 

Eligibility Criteria: Bachelor's degree in any discipline with minimum of 12  years' experience in a financial services or customer service setting or in lieu of degree, minimum experience of 14 years of experience in a financial services or customer service setting

Work Timings: Flexible Shifts

Internal Applicants: 

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, PIP)
• Employees who have completed 24 months in current role and level are only eligible.

Job Family Group:

Key Role: Collections Leader

This is a key leadership position within our collections organization, focusing on overseeing and managing the performance of inbound/outbound call center units. The successful candidate will be responsible for driving results through strategic planning and team development.

As Assistant Vice President, Collections Multi-Stage, you will play a pivotal role in maximizing collections effectiveness while optimizing expenses and core collections performance. You will lead and manage a team of approximately 100-150 associates and 8+ exempts, with direct leadership of frontline Portfolio Control Team Managers.

We are seeking an experienced leader who can analyze performance trends, develop/implement action plans, and provide regular progress updates to senior leadership. Your expertise in financial services collections, operations, or customer service, combined with your ability to drive initiatives that improve performance, will be invaluable assets to our team.

• Lead and manage call center unit performance to achieve business objectives.
• Direct leadership of frontline Portfolio Control Team Managers.
• Analyze performance trends and develop/implement action plans to maximize collections effectiveness.
• Partner with resources in collections operations, outsourcing, strategy risk, and other key stakeholders to ensure timely implementation of strategies.
• Develop and implement data-driven solutions to optimize expense and core collections performance.

• Bachelor's degree with a minimum of 2 years' experience in financial services collections, operations, or customer service.
• Minimum of 3 years of leadership experience in a call center environment, including direct management of people managers.
• Full professional fluency in English.

• Experience in a financial services collections function.
• Ability to drive initiatives that improve performance.
• Excellent analytical and problem-solving skills.
• Demonstrated superior project management skills.
• Strong/demonstrated relationship building skills.

Job Description:

The Vice President - IT is a senior level employee who will be responsible for the support of the business center personnel and technologies that support the infrastructure and productivity 6000+ SYF employees located in the Philippines working from our sites in Manila and Cebu or home in the region.

• Work with Business Leader, Operating Leaders for Manila and Cebu and SYF technology leaders to help achieve business and technology goals and objectives.
• Drive Business IT Goals and Objectives for sites in Manila and Cebu by working closely with the site leader and operating leaders.
• Partner and Collaborate with the Enterprise Technology Leaders to deploy enterprise solutions and drive seamless collaboration and communication.
• Work on projects/programs for the company.
• Work with business teams and relevant IT teams to shape strategies to meet site specific business needs for the various enterprise operations and support functions that are in alignment with SYF Technology standards and overall technology strategy for the sites at Manila and Cebu.
• Work cross functionally with business teams and relevant information technology team members to shape business requirements and initiate projects/programs to fulfill them.
• Develops peer, cross functional and cross business relationships to maximize best practice sharing and team effectiveness
• Maintain up to date knowledge of technology trends and standards and work as a partner to the business to promote their use.
• Identifies new opportunities to drive system improvements and simplification in support of productivity.
• Ensures process rigor and adherence to program methodology standards agile or waterfall.
• Drive compliance with enterprise standards, policies and procedures
• SLA monitoring and performance tracking for in country vendors.
• Drive root cause analysis on shrinkage and partners with enterprise operations operating leaders and technology leaders to ensure consistently high availability of technology infrastructure for the business at respective sites.
• Drive security standards and compliance.
• Operationalize roundtable feedback across all business centers and integrate into business and IT assessment processes for implementation.
• Own communication of roundtable feedback and updates.
• Uphold and adhere to the Information Security policies and guidelines. Ensure that all Information security policies and guidelines are enforced and implemented.  Ensure that all direct reports uphold and adhere to these policies and guidelines. To report all violations and gaps observed and institute corrective actions accordingly.
• Responsible for technology P&L for the sites in Manila and Cebu.
• Liaison for regulatory compliances related to technology and engage support functional leads for PEZA audits.

• Bachelor's/College Degree in Computer Science/IT or Computer/Telecom Engineering with 15 years + of Information Technology experience
•  At least 3 years of managing BPO Technology Infrastructure and program management experience in leadership roles with a user base of 4000+ employees working with technology and business stakeholders directly
• Willing to work on night shifts and respond to emergencies 24X7. Core shift US 8:00 am EST to 5:00 pm EST.
• Proven track record of acting as a strategic IT business partner with senior leadership
• Proven track record of Managing EUS Infrastructure, Datacenter infrastructure, Network Infrastructure technology team comprising of vendors and FTE, Contact center technologies and enterprise applications.
• Proven ability to lead and motivate teams in a highly matrix environment
• Demonstrated ability to drive change and work effectively across business boundaries
• Superior decision-making, client relationship, and vendor management skills.
• Superior oral and written communication skills, as well as the ability to manage expectations of the business, clients, team members, management and external groups.
• Strong understanding of contact center technology trends and providers
• Excellent facilitation/influencing skills at all levels of the organization and demonstrated ability to interact with cross functional/cross cultural teams.
• Experience managing scope and expectations of technology projects including business/technical requirements, budgets, schedules, distributed resources, and dependencies
• Experience in Scaled Agile Framework (SAFe)
• Certified SAFe professional
• Proficient in the use of MS Office product suite, particularly Excel, PowerPoint
• Proven ability to communicate in an effective and timely manner
• Track record of problem solving and ability to thrive in a cross-functional and technology facing environment
• Not on active CAP (Formal/Final Formal)
• Must be in current role for at least 24 months

• Strong business acumen including a broad understanding of financial services business processes and practices.
• Good decision making and problem-solving skills.
• Self-started and quick learner.
• Strong attention to detail.
• Demonstrated effectiveness in driving change.
• Demonstrated competency with linking business strategy with IT technology initiatives.
• Strong customer focus and ability to manage customer expectations.

Grade/Level: 12

Job Family Group:

Job Description:

Role Summary/Purpose

 In this role, the Assistant Vice President for Collections is responsible for leading and managing a midsize inbound/outbound or manual outbound collections call center unit servicing one or more portfolios, including direct leadership of frontline portfolio control managers. Supervisory responsibilities and leadership of people are part of all work activities. Nature of impact through shared responsibility for volume, quality, and timeliness of end results. Area of impact is primarily on closely related work teams.

Essential Responsibilities

• Lead and manage call center unit of approximately 100-150 associates and 8+ exempts  on inbound/outbound collections  and manual outbound collections for Retail Card,

Job Title: Operational Excellence Manager

• Lead and manage a midsize team focusing on performance, productivity, quality, customer experience, and compliance/regulatory adherence.
• Direct leadership of ~13 front-line managers and indirect leadership of ~250 front-line associates who directly connect with customers; directly impacting business operational success and growth.
• Be a customer advocate and handle teams on VOC and escalations.
• Develop and grow front-line managers; cultivate an environment of mutual trust, teamwork, engagement, and involvement.
• Translate and transform business strategy into human performance requirements through learning strategies.
• Ensure all company policies, service level standards, and critical to compliance measures are consistently met/exceeded.
• Collaborate with other partner sites to self-identify process risks, opportunities, gaps, defects to drive improvements, enhancements, and an overall reduction in defects.
• Ensure strong communication across all sites/managers/associates to drive consistency.
• Communicate risks, opportunities, action plans, and results to all levels of the organization.
• Lead/participate in projects to enhance processes and/or resolve issues.
• Develop, implement, evaluate, and modify associate reward and recognition programs to drive improved associate performance.
• Compile operation reports for senior management review regularly.
• Work with internal and external auditors and provide documentation to certify compliance.
• Search out new and innovative ways to process work efficiently and identify and implement process and system changes/enhancements.
• Cultivate an environment of trust, teamwork, self-confidence, ownership, and accountability.
• Proactively identify and implement strategies to improve quality of work and productivity.
• Engage cross-functionally (as needed) to identify and resolve issues, gaps, and enhancements.

Job Description:

Role Summary/Purpose:

This role is responsible for accounting related activities for controllership team. The candidate will use analytical skills and general accounting knowledge to apply to various areas related to reconciliation, accruals, manual journal entry process, month-end reporting. The

responsibilities will also include daily balancing; and daily, weekly, monthly, and quarterly reconciliations. The role will also be involved in completing various accounting mentioned above & working on adhoc projects as per business requirement.

Key Responsibilities:

• Prepare assigned daily and month-end

Job Role: Controllership Manager

• Conduct daily and month-end

This senior leadership position is responsible for driving business and technology goals in Manila and Cebu sites. The ideal candidate will have a strong track record of acting as a strategic IT business partner with senior leadership.

• Support personnel and technologies for thousands of employees.
• Work with Business Leaders, Operating Leaders, and technology leaders to achieve business and technology objectives.
• Drive business IT goals and objectives for multiple sites.
• Partner with Enterprise Technology Leaders to deploy enterprise solutions.
• Maintain up-to-date knowledge of technology trends and standards.
• Identify opportunities to drive system improvements and simplification.

• Bachelor's Degree in Computer Science or IT related field.
• Over 15 years of Information Technology experience, including managing BPO Technology Infrastructure and program management experience.
• Proven record of acting as a strategic IT business partner with senior leadership.