352 Customer Experience jobs in the Philippines

Job Overview

The Contact Center Consulting Leader will drive customer experience (CX) and contact center transformation initiatives. Working with cloud-based contact center platforms, this role will spearhead projects that optimize service operations, enable multi-channel engagement, and deliver measurable business results.

About MoonPay
Hi, we're MoonPay. We're here to onboard the world to Web3.
Why? Because we think Web3 is a unique and democratising technology. It gives people back control of their money, digital identity, data, and property like nothing else before it.
What we do
We're the leading infrastructure company in Web3. This means we offer our partners everything from

• High School Diploma or GED required; graduation from a college with an Associate's degree preferred
• Customer service experience
• Phone related customer service
• Familiarity with Microsoft Windows, Word, and Excel applications
• May require client specific bilingual language requirement, as necessary

• Knowledge of product/procedures
• Ability to use phone and computer systems
• Customer service skills
• Strong interpersonal skills
• Excellent oral and written communication skills
• Strong listening/comprehension skills
• Ability to stay composed and objective
• Patience/empathetic
• Mental Acuity
• Conversational
• Confident/Assertive
• Demonstrate a positive attitude

• Constant work performed in a climate controlled, call-center environment
• Constant usage of phone and computer systems

• Constant sedentary work

• Responds to requests and calls from customers related to client specific programs and products
• Identifies and responds to customer's needs based on designated procedures of

We are seeking a highly skilled and experienced customer support professional to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients through various communication channels.

• Deliver top-notch customer support via phone, email, or chat to resolve issues and address concerns.
• Collaborate with colleagues and departments to tackle complex problems and ensure customer satisfaction.
• Maintain accurate records of customer interactions, transactions, and feedback.

• A minimum of six months of BPO experience.
• Excellent verbal and written English skills.
• Ability to demonstrate empathy and patience when addressing customer complaints.
• Strong problem-solving skills and adaptability to changing work environments.
• Proficiency in computer systems and software.

• A competitive salary and benefits package.
• Health insurance with dependent coverage.
• Night differential and attendance bonus.
• Paid time off and leave credits.
• Ongoing performance appraisals and opportunities for growth.

• A culture-driven organization that values teamwork and employee development.
• A commitment to creating an inclusive environment where everyone thrives.
• A focus on innovation and continuous learning.

Grow your career as a Customer Success Associate in our dynamic organization.

This exciting opportunity is ideal for tech-savvy graduates with an MBA in Marketing who want to build a career in customer success.

• We are seeking a highly motivated individual to strengthen our client engagement and support initiatives.
• You will deliver engaging product demonstrations and walkthroughs for clients, ensuring a seamless experience.
• Your key responsibilities will include supporting customer onboarding, managing client interactions, and collaborating with sales and product teams to align solutions with customer needs.

To succeed in this role, you must have:

• Education: B.Tech or BCA with BSBA, MBA (Marketing/Sales specialization).
• Experience: 6 months to 1 year in customer success, client engagement, or pre-sales roles (internships considered).
• Strong communication and presentation skills in English.
• Able to confidently deliver online product demos and training sessions.
• Familiarity with HubSpot CRM (or similar CRM/marketing automation tools).
• Tech-savvy, quick learner, and detail-oriented.
• Analytical skills to understand client needs and identify opportunities for value addition.

We offer competitive salary with performance-based incentives, flexible work culture with supportive leadership, inclusive and collaborative environment that values innovation and fresh ideas, learning and career growth in customer success, SaaS products, and client relationship management, and the opportunity to work with global clients and enterprise-level customer success practices.

This is a dynamic role that requires effective interaction with clients to resolve their concerns and ensure overall customer satisfaction.

The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and the capacity to adapt to changing priorities in a fast-paced environment.

• Deliver accurate solutions for customer complaints including expediting orders invoice corrections return goods authorization special build and drop-off orders tracking and correcting purchase orders handling missed shipments and incorrect drop-offs.
• Manage efficient use of production time and company resources through accuracy in interaction handling maintaining productivity within acceptable transaction volume levels.
• Contribute to other projects as needed act as a backup for colleagues identify process improvement opportunities and complete additional assignments as directed by leadership.

• Graduate of any 4-year course graduates of any engineering discipline are also considered.
• Fresh graduates are welcome two years of interactive customer service experience preferred.
• At least one year of experience in marketing sales supply chain or similar functions is a plus.
• Background in offshore service operations and customer service in a manufacturing environment is a plus.
• Candidate must have strong problem-solving critical thinking abilities ability to assume cross-trained and backup functions as needed and excellent written and spoken English communication skills.

• Proficient in MS Office Applications Oracle Salesforce Genesys Cloud and other business systems and tools.
• Excellent written and spoken English communication skills.
• Ability to work independently maintain a positive energy level in a dynamic environment.

We are seeking a professional to serve as a customer experience expert. The ideal candidate will be responsible for assisting customers in using digital channels and attending to their sales and service needs.

• Deliver exceptional customer experiences through face-to-face digital user assistance or education.
• Provide support for sales and service inquiries.
• Process applications and transactions in the system.
• Handle payments for bills, purchases, and other transactions.

• Bachelor's degree holder with strong communication and interpersonal skills.
• Preferably 3-5 years of experience in sales and customer-facing roles.
• Willingness to work varied shifts, including weekends and holidays.
• Basic technical proficiency in CRM tools, POS systems, or online platforms.
• Strong problem-solving skills.

We strive to promote equal opportunity to all applicants and do not tolerate any form of discrimination throughout the hiring process.

At our organization, we aim to create a wonderful world for our people, business, and nation. If you share our purpose and values, explore opportunities with us.

Vivid Money offers an innovative mobile banking solution combining daily money needs in one app. Whether spending, saving or investing, it provides an easy, flexible and transparent way to grow your money.

Our team strives for talent to achieve full potential and beyond, providing tools to learn and develop within a fast-growing company. We encourage you to challenge the status quo and bring in your own ideas and opinions.

We are currently seeking skilled professionals to join our team as Customer Support Specialists.

• Respond to customer inquiries via chat and email, ensuring the best user experience in English.
• Act as customers' voice by sharing feedback and reporting issues.
• Collaborate with different teams and have direct impact on improving our Product.
• Represent Vivid Money and build trustful relationships with our customers.

• Proven expertise in customer support or service, preferably in the banking or financial services industry.
• Exceptional problem-solving and decision-making skills.
• Good observational skills for process and product improvement.
• Outstanding interpersonal and communication skills, encompassing verbal and written proficiency in English.
• Ability to manage multiple tasks and thrive under pressure in a dynamic environment.
• Comprehensive knowledge of SME banking products, services, and processes.
• Availability to work within the CEST time zone, committing to 40 hours per week.

• Opportunity to participate in creating a new and innovative company.
• Great working atmosphere in a motivated and dynamic team.
• Opportunities to learn and grow together with the company.