9 Customer Satisfaction jobs in the Philippines

Drive Customer Growth and Satisfaction as a Key

Job Overview:

This role is responsible for ensuring customer satisfaction and driving business growth through effective

Job Title: Customer Satisfaction Specialist

This role is crucial in ensuring customer satisfaction and employee happiness, contributing to our organization's growth and success.

• Excellent written and verbal communication skills are required for effective collaboration with the team.
• Strong organizational and time management skills are essential for delivering results-oriented performance.
• A minimum of one year of back-end admin processing experience is necessary for this position.
• The ability to learn new workflows and tasks quickly is a must-have skill.
• Flexibility to work on shifting schedules is also expected.

• Opportunities for career development and advancement.
• Competitive compensation and benefits packages that prioritize employee well-being.
• A genuine partnership approach that fosters open communication and trust.

We are seeking a seasoned Customer Experience Director to spearhead our customer satisfaction initiatives. In this pivotal role, you will be responsible for developing and executing strategies that drive exceptional customer experiences.

• Cadence Management : Establish a consistent rhythm for monitoring and tracking CSAT metrics, as well as CSAT engagement initiatives.
• Trend Analysis : Review and analyze surveys, customer behavior trends, and potential process gaps to identify areas for improvement.
• Customer Journey Mapping : Create and maintain detailed, end-to-end customer journey maps to visualize the customer's experience across all touchpoints.
• Data-Driven Decision Making : Utilize customer data and analytics to track and assess CSAT performance, translating data into actionable insights that inform decision-making.
• Content Development : Revisit and update Knowledge Base articles, policies, and communication templates (phone scripts, chat, and email) to ensure processes are designed to positively impact customer experience.
• Cross-Functional Collaboration : Align CSAT action plans and priorities with all functional groups to ensure a unified approach to improving customer satisfaction.
• Coaching and Development : Provide one-on-one coaching sessions to Team Leads, SMEs, and Agents, offering feedback and actionable insights based on survey results and other opportunities impacting customer experience.

• Strategic Thinking : The ability to utilize customer insights to build strong process and product improvements, as well as to develop effective site initiatives and action plans.
• Customer-Centric Mindset : A deep, unwavering commitment to understanding and advocating for the customer, requiring empathy and a genuine passion for creating positive experiences.
• Data Analysis and Interpretation : Proficiency in analyzing quantitative and qualitative data to extract meaningful insights, including a strong understanding of CSAT metrics and the ability to present findings in a clear, compelling way.
• Leadership and Collaboration : The ability to lead and inspire cross-functional teams without direct authority, skilled at building consensus, gaining buy-in from stakeholders, and driving organizational change.
• Communication and Storytelling : Excellent verbal and written communication skills essential for articulating the value of initiatives, presenting data-driven insights, and creating or revamping key process documents.
• Problem-Solving and Critical Thinking : The capacity to analyze complex problems, identify root causes, and develop creative and practical solutions to improve the customer journey.
• Adaptability and Resilience : The ability to proactively respond to shifting customer expectations, evolving processes, new KPI goals, and changing client demands.
• Project Management : The ability to oversee the implementation of CSAT strategies and initiatives across multiple departments, ensuring they are executed effectively.

In this role, you will serve as the primary point of contact for customers through various communication channels. Your responsibilities will include resolving routine customer complaints and ensuring timely delivery of high-quality service.

• Monitor and analyze customer feedback to improve service quality and meet contractual Key Performance Indicator ('KPIs')
• Clarify customer needs; utilize decision-support tools and resources to provide effective resolution and exceed customer expectations
• Develop strong relationships with customers by actively listening to their concerns and addressing them promptly

Additionally, you will maintain a solid understanding of client products and/or services, prepare comprehensive work plans, participate in activities aimed at enhancing customer satisfaction and business performance, suggest relevant products or services, track and document customer interactions in our database, and provide support to customers by referring them to relevant information or senior staff members.

Product Specialist Role Overview

This role focuses on driving sales and customer satisfaction for a range of Bath and Wellness brands. The successful candidate will be responsible for developing key client relationships, presenting sales proposals, and providing exceptional sales and after-sales service.

Main Responsibilities:

• Identify and cultivate key clients to drive brand expansion.
• Presentation of sales proposals to prospective clients, architects, and designers.
• Delivery of outstanding sales and after-sales service, including product quotations and order monitoring.
• Development of long-term client relationships to ensure loyalty and satisfaction.
• Analyzing market and business trends to predict potential sales.
• Participation in marketing activities to support brand growth.

About the Ideal Candidate:

Candidates should possess a Bachelor's Degree in any field and have experience in sales, particularly in retail. Strong negotiation, customer service, and communication skills are essential.

A competitive offer package is available for the right candidate.

As a customer support agent, your primary role is to ensure one call resolution by prioritizing customer satisfaction. You will be responsible for recognizing and escalating priority problems in accordance with client standards, performing basic troubleshooting when necessary, and maintaining excellent phone etiquette and interpersonal skills.

• Follow standard operations and procedures to ensure efficient service delivery.
• Recognize and escalate priority problems promptly.
• Maintain excellent phone etiquette and interpersonal skills.

To excel in this role, you must possess the following skills and qualifications:

• High school graduate or ALS graduate.
• Excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work effectively.

We offer an industry-leading benefits package that includes:

• Competitive salary.
• Opportunity for rapid career growth for top performers.
• HMO with 2 free beneficiaries on day one.
• Shift schedule (day shift/mid shift/night shift).
• Pioneer, non-voice, and easy accounts available.
• Free coffee and biscuits in the office.
• Retirement/life insurance for qualified staff.
• Incentives and signing bonuses & other premium benefits.

Globe Telecom aims to create a wonderful world for our people, business, and nation. We unite passionate individuals who believe they can make a difference to achieve this goal.

Job Description:

• Assists customers in using digital channels via face-to-face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes