465 Customer Service jobs in the Philippines
Head of Customer Service - Life Insurance
Posted 1 day ago
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Job Descriptions
- Be part of one of the largest insurance companies in the PH
- Responsible for leading and managing the entire operations
About Our Client
This company is a leading life insurance provider in the Philippines, offering life, health, and investment-linked insurance products. It focuses on financial protection, wealth management, and customer-centric digital solutions.
Job Description
Strategic Leadership and Execution
- Develops a comprehensive strategy and operating plan, setting key actions, targets, and success metrics while ensuring necessary resources and tools align with organisational goals.
- Demonstrates strong leadership to influence strategy and decision-making across various levels and collaborates with key stakeholders to enhance customer experience.
- Implements business continuity and recovery plans to minimise customer and stakeholder disruption during down times and outages.
Operational Efficiency Management
- Manages day-to-day operations across customer centres, digital platforms, and after-sales support to meet or exceed KPIs within budget constraints.
- Oversees end-to-end customer contact processes, focusing on efficiency, reducing complaints, and enhancing customer experience.
- Leads automation and technology integration to optimize operational efficiency and cost-effectiveness, and develops workforce strategies for optimal resource allocation.
- Applies advanced industry knowledge to resolve complex cases while ensuring regulatory standards are upheld.
Business Transformation
- Advocates for customer-centric improvements, driving initiatives that enhance customer experience and coordinating resources for change programs and cross-functional projects.
- Develops and implements service strategies to enhance client satisfaction, optimize costs, and improve Customer Satisfaction and Net Promoter Scores.
- Utilizes analytical tools to extract insights from digital data, providing regular performance reports on key metrics like website traffic, engagement, and conversions.
Digital Acumen
- Keeps up with emerging technologies to enhance operational and service efficiencies, analyzes competitors' digital strategies, and identifies market trends for strategic recommendations.
- Collaborates with IT and other departments to implement effective digital solutions.
High-Performing People
- Leads and motivates the Customer Engagement team to foster a high-performance culture, setting clear goals and coaching for success.
- Defines roles and requirements across frontline operations, ensuring optimal resource planning and coverage.
Compliance
- Ensures adherence to company policies, compliance standards, and reporting requirements, maintaining open communication with the Compliance Officer to manage and report compliance matters as needed.
The Successful Applicant
- At least 15 years of experience in life insurance, with a minimum of 10 years leading day-to-day operations in a customer service center, preferably with a global scope.
- Demonstrated success in leading a service-focused operation, managing through significant growth or transformation phases.
- Proficient in quality management, data analysis, business analysis, and reporting.
- Experienced in managing teams of 50 or more members.
- Strong data analysis skills to assess ROI and support business decisions.
- Basic financial analysis expertise to identify cost-effective solutions.
- Insurance certification (ALMI or equivalent) required; Lean Six Sigma or other process improvement certification is advantageous.
- Proficient with CRM tools like Salesforce or Hub Spot.
- Excellent communication and leadership abilities to inspire and guide a dynamic service team.
- Proven ability to collaborate effectively with leaders and team members at all organisational levels to drive results.
What's on Offer
- Competitive compensation package
- Coordinate with key leaders internally & externally
- Opportunity to lead and manage the operations of Customer Centers, Back-Office Support, and online digital platforms
Customer Service Representative
Posted today
Job Viewed
Job Descriptions
Responsibilities:
• Answer incoming customer calls and inquiries
• Provide information and assistance to customers
• Resolve customer complaints and escalate issues as needed
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members and other stakeholders to improve customer service processes
Qualifications:
• High school diploma or equivalent
• Good communication and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE Give us a ring, and let's talk about how we can help you. Apply today
Customer Service
Posted today
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Job Descriptions
Responsibilities:
• Handle customer inquiries and transactions related to retail products or services
• Process customer orders accurately and efficiently
• Resolve customer issues and escalate complex issues as needed
• Meet performance targets for productivity, quality, and customer satisfaction
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members and other stakeholders to improve customer service processes
Qualifications:
• High school diploma or equivalent
• Good communication and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment
Interested? Apply now and start your career with us
Customer Service Representative
Posted today
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Job Descriptions
Graduate of any 4 year course
Proficient in oral and written communication (very good command of the English language)
Fresh Graduate are welcome to apply
Previous experience in a call center is an advantage but not necessary
Knowledgeable in travel, medical case handling, experience in handling calls is also an advantage
Computer literate
Hardworking, mature and reliable
Can work under pressure
Willing to work on a shifting schedule
Job Description:
Provides assistance to clients regarding technical, emergency medical matters, other services and coordinates with various network of providers and client companies
Reporting to Senior Assistance Coordinator
Working Hours: Shifting schedule
Work Schedule: Report to office onsite in Makati
Salary Package: Php 18,000 Basic Pay
Customer Service Improvement Specialist
Posted today
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Job Descriptions
We are looking for a skilled Customer Service Improvement Specialist to join our team. As a key member of our organization, you will be responsible for conducting in-store customer service audits and evaluations.
Your primary objective will be to assess customer service delivery, operational compliance, and adherence to brand standards across assigned retail locations. This will involve evaluating the overall customer experience and identifying areas for improvement.
In this role, you will also be responsible for:
- Conducting physical store audits to evaluate customer service, compliance, and operational standards;
- Documenting observations and recording service audit data into the tracking system;
- Gathering and analyzing service audit data to identify trends and compliance gaps;
- Drafting key observations and initial data insights;
- Providing recommendations to enhance customer service and operational standards;
- Compiling and finalizing service audit reports with key findings and improvement suggestions.
To succeed in this role, you should have excellent analytical and communication skills, as well as the ability to work independently and as part of a team. You must also be able to travel to assigned store locations for in-person service audits.
Requirements- Bachelor's degree in Business Administration, Hospitality Management, or any related field;
- 1-2 years of experience in retail, customer service, hospitality management, or quality assurance;
- Understanding of customer service standards, store operations, and brand compliance;
- Strong attention to detail to identify service gaps and operational inconsistencies;
- Ability to analyze service audit data, identify trends, and provide actionable insights;
- Strong verbal and written communication for documenting findings and presenting reports;
- Familiarity with service audit tracking systems, data entry tools, and reporting software;
- Ability to work independently and as part of a team;
- Willingness to travel to assigned store locations for in-person service audits.
This is an exciting opportunity to join our team and make a positive impact on customer service delivery. If you are a motivated and detail-oriented individual with excellent analytical skills, we encourage you to apply.
Customer Service Representative Rep
Posted today
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Job Descriptions
We are looking for Customer Service Representatives. (CAGAYAN DE ORO)
Qualifications:
- At least 18 years old
- At least High School Graduate/SHS graduate/ College Undergraduate/ College Graduates
- No experience needed
- with BPO Experience is a PLUS
- Good English Communication Skills
- Amenable to work in night shift or shifting schedules
- Amenable to work onsite (2F Centrio Ayala Mall, CM Recto Avenue, Cagayan de Oro)
Benefits:
-Earn up to 16k -31k
-Allowances
-Leave Credits
- HMO
-Good working environment
Customer Service Professional
Posted today
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Job Descriptions
Customer Service Professional
We are seeking a highly skilled and customer-focused professional to provide exceptional support services.
Key Responsibilities:- Respond promptly to customer inquiries via various channels
- Resolve product or service issues by clarifying customer complaints, determining the cause, and offering appropriate solutions
- Maintain accurate customer records using CRM software or other systems
- Process orders, forms, applications, and requests
- Follow up with customers to ensure satisfaction and problem resolution
- Escalate unresolved issues to the appropriate department or supervisor
- Stay up-to-date on product knowledge, company policies, and procedures
We are looking for someone who is passionate about delivering exceptional customer experiences and can work effectively in a fast-paced environment.
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Customer Service Ambassador
Posted today
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Job Descriptions
Embark on a fulfilling career as a Customer Service Ambassador and develop exceptional customer service skills.
About the Role:
We seek motivated individuals to deliver outstanding customer experiences through phone, email, or chat interactions.
- Respond promptly and professionally to customer inquiries.
- Resolve issues with empathy and patience.
- Offer tailored solutions and process orders, returns, or other service-related tasks based on customer needs.
- Maintain accurate customer records and follow up to ensure satisfaction.
- Collaborate with colleagues to meet service goals within a team environment.
What We Offer:
A streamlined hiring process allowing you to focus on your strengths and develop skills in a supportive environment.
We value dedication, teamwork, and excellence, making us a great place to work and grow.
Customer Service Advocate
Posted today
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Job Descriptions
We are seeking a Customer Service Representative to provide exceptional customer service to our clients.
Responsibilities:- Respond to customer inquiries in a timely and professional manner.
- Resolve customer complaints and issues in a fair and efficient way.
- Provide product information and recommendations to customers.
- Collaborate with internal teams to achieve business objectives.
- No prior call center experience is required, but excellent communication skills are essential.
- A minimum of 2 years of college education or SHS completion is necessary.
- An excellent command of the English language is crucial.
- Customer-facing experience is mandatory.
- Ability to work onsite is required.
- Flexibility to work on shifting schedules is desired.
- A competitive salary and benefits package is offered.
- Paid training from day one ensures successful onboarding.
- Tons of growth opportunities are available within the company.
- HMO and insurance benefits are provided.
Bacolod Location: Candidates willing to work in Bacolod with a strong understanding of the local market are preferred.
Fresh Customer Service Representative
Posted today
Job Viewed
Job Descriptions
We're seeking customer service professionals who are eager to learn and grow with us.
Job Role:- Handle customer inquiries through various communication channels.
- Assist customers with adjusting or cancelling reservations while adhering to hotel policies.
- Identify and resolve issues related to overbookings, incorrect charges, or booking modifications.
- Recommend special offers, packages, and room upgrades to boost hotel occupancy and revenue.
- Share feedback and suggestions to improve processes and enhance the customer experience.
We strive to deliver exceptional customer service and create a positive experience for our guests. If you're a motivated individual passionate about delivering outstanding results, we'd love to hear from you!