2 Helpdesk Support jobs in the Philippines
IT Helpdesk Support Specialist Mid Level
Angeles, Pampanga
Crackerjack Corporation
Posted today
Job Viewed
Job Descriptions
RESPONSIBILITIES:
Technical Support:
Respond to and resolve technical support requests via phone, email, chat, or in person.
Diagnose and troubleshoot issues related to hardware, software, and network connectivity.
Provide guidance on the use of IT systems, tools, and applications.
Ticket Management:
Log, update, and track support tickets using a helpdesk system.
Escalate unresolved issues to higher-level support teams or external vendors as needed.
Ensure all tickets are resolved within defined Service Level Agreements (SLAs).
System Maintenance and Configuration:
Install, configure, and maintain desktops, laptops, printers, and other peripherals.
Perform regular software updates, patches, and system checks.
Support the onboarding process by setting up user accounts and devices.
Network and Security Support:
Assist users with VPN connectivity, wireless access, and remote desktop configurations.
Identify and report potential security incidents, such as phishing attempts or malware infections.
Documentation and Training:
Create and update user guides, FAQs, and technical documentation.
Conduct basic IT training for employees on common tools and best practices.
Technical Support:
Respond to and resolve technical support requests via phone, email, chat, or in person.
Diagnose and troubleshoot issues related to hardware, software, and network connectivity.
Provide guidance on the use of IT systems, tools, and applications.
Ticket Management:
Log, update, and track support tickets using a helpdesk system.
Escalate unresolved issues to higher-level support teams or external vendors as needed.
Ensure all tickets are resolved within defined Service Level Agreements (SLAs).
System Maintenance and Configuration:
Install, configure, and maintain desktops, laptops, printers, and other peripherals.
Perform regular software updates, patches, and system checks.
Support the onboarding process by setting up user accounts and devices.
Network and Security Support:
Assist users with VPN connectivity, wireless access, and remote desktop configurations.
Identify and report potential security incidents, such as phishing attempts or malware infections.
Documentation and Training:
Create and update user guides, FAQs, and technical documentation.
Conduct basic IT training for employees on common tools and best practices.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Specialist/ IT Helpdesk
Taguig, National Capital Region
M and J Recruitment Provider
Posted today
Job Viewed
Job Descriptions
JOB DESCRIPTION:
Love solving problems and helping others do the same? You're exactly what our team needs
We are looking for Technical Support Specialists who can help troubleshoot and resolve customer equipment issues with genuine care and concern
REQUIRED SKILLS/ EXPERIENCE:
-Associate's or Bachelor's Degree preferred (EE, ECE, CoE, Computer Science, Information Technology).
-Availability to work on after-hours rotation, including nights and weekends with advanced notice.
-Knowledge and understanding of Ethernet network access, configurations, IP based routing concepts, and providing Virtual Private Network details to carriers and data centers.
-Experience working with wireless carriers, managing data lines, provisioning and deactivating accounts.
-Strong understanding of databases and develop schedule reporting for weekly metrics.
-Preferably with past Help Desk Experience (CSR/TSR).
-Basic knowledge and understanding of Electricity and Electronics.
-Good in both verbal and written English communication skills.
-Soft Skills Needed: Customer Service, Quality Focus, Flexibility, Attention to Detail.
-Minimum 2 years experience working with Business Users and Developers to provide processes to issues that further enhance the application and provide the business user with an improved product.
RESPONSIBILITIES:
-Triage customer-created issues and resolve or escalate to equipment vendor as necessary.
-Monitor all equipment uptime and performance, and escalate to the appropriate vendor as necessary.
-Act as liaison between manufacturers and on-site technicians to resolve all equipment issues.
-Communicate via zoom call with customers or field technicians.
-Follow-up with equipment manufacturers, network service providers, and internal support team on outstanding tickets and issues.
-Collaborate with team members through daily stand-up meetings and other communication tools.
Love solving problems and helping others do the same? You're exactly what our team needs
We are looking for Technical Support Specialists who can help troubleshoot and resolve customer equipment issues with genuine care and concern
REQUIRED SKILLS/ EXPERIENCE:
-Associate's or Bachelor's Degree preferred (EE, ECE, CoE, Computer Science, Information Technology).
-Availability to work on after-hours rotation, including nights and weekends with advanced notice.
-Knowledge and understanding of Ethernet network access, configurations, IP based routing concepts, and providing Virtual Private Network details to carriers and data centers.
-Experience working with wireless carriers, managing data lines, provisioning and deactivating accounts.
-Strong understanding of databases and develop schedule reporting for weekly metrics.
-Preferably with past Help Desk Experience (CSR/TSR).
-Basic knowledge and understanding of Electricity and Electronics.
-Good in both verbal and written English communication skills.
-Soft Skills Needed: Customer Service, Quality Focus, Flexibility, Attention to Detail.
-Minimum 2 years experience working with Business Users and Developers to provide processes to issues that further enhance the application and provide the business user with an improved product.
RESPONSIBILITIES:
-Triage customer-created issues and resolve or escalate to equipment vendor as necessary.
-Monitor all equipment uptime and performance, and escalate to the appropriate vendor as necessary.
-Act as liaison between manufacturers and on-site technicians to resolve all equipment issues.
-Communicate via zoom call with customers or field technicians.
-Follow-up with equipment manufacturers, network service providers, and internal support team on outstanding tickets and issues.
-Collaborate with team members through daily stand-up meetings and other communication tools.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About The Latest Helpdesk support Jobs in Philippines!
1