112 Dynamic Restaurant Operations Leader jobs in the Philippines

This is a managerial role in which the person oversees the entire operations of a restaurant. Key responsibilities include managing staff, quality control and efficient service delivery.

The ideal candidate should possess strong leadership skills and experience in food service management, including inventory management and cost control.

• Bachelor's degree in business, human resource management or marketing.
• Understanding of financial reports and analysis.
• At least 1-2 years of experience in restaurant operations or food service management.

The supervisor will be responsible for:

• Staff management and supervision.
• Maintaining quality control standards.
• Ensuring efficient service delivery.

Additional benefits include professional development opportunities, company events, on-site parking and more.

This role is responsible for assisting the restaurant manager in overseeing day-to-day operations to ensure efficient service and adherence to company standards.

Responsibilities include supporting the development and implementation of promotional activities and packaged programs aligned with the sales strategy.

Additionally, this role involves assisting with hiring, training, scheduling, and performance evaluations of staff; coaching and developing team members.

Other responsibilities include monitoring food quality, service standards, sanitation, and safety compliance; resolving customer complaints effectively.

Managers must also monitor inventory and costs to contribute to achieving financial objectives.

Fostering teamwork and maintaining a positive work environment are key aspects of this role.

• Bachelor's degree preferably in food, hotel and restaurant management or related business course; 1-2 years of leadership experience in a service-oriented industry (retail, hotel, restaurant, etc).
• Demonstrates strong customer management orientation with the ability to make decisions to meet customer needs.
• People management capability including coaching, development, and supervision of a team.
• Knowledge of basic store operations, with ability to assess operational improvements and ensure compliance with standards, sales, and profitability.

• Location and scheduling details vary by store; candidates should be willing to work shifts as required.
• Proven ability to work under pressure and communicate effectively with staff and customers.

The Restaurant Team Leader supports the restaurant manager in achieving sales targets and maintaining high standards of service, food quality, and cleanliness. This role involves staff management, scheduling, and performance evaluations, as well as inventory and cost monitoring to contribute to financial goals and a positive work environment.

Job Overview

The successful Restaurant Manager will oversee daily restaurant operations to ensure seamless and efficient service delivery.

• Direct front-of-house and back-of-house staff performance by providing coaching, guidance, and feedback.
• Develop, implement, and monitor standard operating procedures (SOPs) to optimize business processes.
• Maintain high standards of food safety, hygiene, and sanitation to protect customer health and brand reputation.
• Cultivate exceptional customer experiences through effective communication and attentive service.

Key Performance Indicators:

• Customer satisfaction ratings exceeding 85%.
• Consistent high-quality food presentation and preparation.
• Staff morale and retention rates above industry average.

Requirements:

• Bachelor's degree in Business Administration, Hospitality Management, or related field.
• A minimum of 5 years of experience in a similar operations management role in the hospitality sector.
• Demonstrated leadership and people management skills with a track record of success.

Responsibilities:

• Oversee overall restaurant operations, including staffing, scheduling, and training initiatives.
• Ensure exceptional customer service and dining experiences that drive loyalty and repeat business.
• Monitor inventory levels, place orders, and manage food and labor costs to maintain profitability.

Restaurant Operations Manager

This role involves overseeing daily restaurant operations, ensuring excellent customer satisfaction, and supporting the team in maintaining high standards of quality and efficiency.

• Supervise and monitor daily routines of the restaurant team to ensure smooth operations
• Oversee food preparation and service to ensure compliance with quality, hygiene, and safety standards
• Train, guide, and motivate staff to deliver exceptional customer service
• Manage scheduling, task assignments, and team performance
• Assist with inventory control, ordering, and stock management
• Handle customer inquiries, feedback, and resolve complaints professionally

• Graduate of Hospitality Management or related field (preferred)
• At least 2 years of experience in supervisory level and restaurant management
• Prior supervisory or leadership experience is an advantage
• Strong communication and interpersonal skills
• Customer service-oriented, with the ability to lead and motivate a team
• Organized and disciplined, able to ensure consistency in daily routines

This role oversees the daily functioning of our restaurant partners, ensuring seamless operations and high-quality service. Key responsibilities include monitoring schedules, store openings, and closures, as well as shift handovers.

The ideal candidate will have strong organizational skills to oversee production readiness, ensure product quality, and manage inventory effectively.

A successful Restaurant Operations Lead must be able to maintain positive relationships with staff and promote teamwork, fostering a collaborative environment that drives success.

This role involves reviewing daily performance metrics, handling store finances, and implementing cash control procedures to prevent errors. Additionally, you will supervise customer complaints and service recovery, guaranteeing a positive guest experience.

• Maintain a clean and organized workspace
• Ensure all team members adhere to standard operating procedures
• Develop and implement strategies to improve operational efficiency

As a key player in our organization, the Service Level Analyst plays a vital role in ensuring seamless operations and optimal performance.

The successful candidate will be responsible for monitoring live data from our contact center, making adjustments to staffing levels as needed to meet stringent service level agreements. This includes tracking agent adherence, managing real-time alerts, allocating resources effectively, collaborating with supervisors, and analyzing data to drive operational efficiency improvements.

This position requires a keen analytical mind, excellent technical skills, and effective communication abilities. The ideal candidate will have experience working with workforce management software, data analysis tools, and advanced Excel functions. Additionally, they must possess strong critical thinking skills, enabling them to make informed decisions in fast-paced environments.

• Key Responsibilities:
• Monitor critical metrics such as call/chat volumes, agent availability, and service level adherence in real-time.
• Dynamically allocate agents and workloads to ensure optimal coverage during peak periods and minimize overstaffing during slow times.
• Manage agent schedules and break adherence, taking corrective actions when necessary.
• Set up and respond to real-time alerts for performance deviations and manage issues such as system outages or routing problems.
• Analyze historical and current data to identify trends and anomalies, providing recommendations for process improvements.
• Collaborate closely with supervisors and managers to provide performance updates and address operational challenges.
• Use data to make short-term adjustments to forecasting models, considering factors like seasonality and promotions.

• Analytical Skills: Ability to analyze complex data, identify trends, and contribute to strategic decisions.
• Technical Proficiency: Familiarity with workforce management software, data management systems, and advanced Excel functions.
• Communication Skills: Effective communication with various stakeholders to share updates and highlight deviations.
• Critical Thinking: Ability to make quick, informed decisions in fast-paced, business-critical environments.

Job Overview

A restaurant manager is responsible for overseeing the daily operations of a restaurant, ensuring exceptional customer satisfaction, profitability, and high food quality standards. This role demands strong leadership skills, operational efficiency, and financial acumen to succeed.

• Staff Management: Hire, train, supervise, and evaluate staff members. Manage work schedules, labor costs, and expenses effectively.
• Quality Control: Ensure that all food products meet quality and presentation standards consistently.
• Customer Satisfaction: Greet customers warmly, address complaints promptly, and monitor service levels regularly.
• Service Quality: Deliver timely and efficient service with high levels of food quality and guest satisfaction.
• Safety and Health Compliance: Maintain a clean and safe working environment at all times.
• Inventory and Supply Management: Manage food, beverage, and supply inventories efficiently.

Qualifications:

• Key Performance Indicators (KPIs): Staff productivity, retention rate, and customer satisfaction ratings are crucial.
• Bachelor's Degree in Business or Hospitality Management is preferred but not mandatory.
• 3-5 years of experience in restaurant management is required.
• Strong leadership and team management skills are essential for success.

The successful candidate will oversee a team providing exceptional customer service, managing sales and promotions, and ensuring seamless communication with customers. They will supervise the team responsible for optimizing shipping and returns, including processing complex orders and resolving delivery issues.

• Conduct performance evaluations, talent development initiatives, succession planning, and employee engagement strategies.
• Collaborate with team members to select appropriate tools and systems for specific customer service environments.
• Utilize comprehensive knowledge of supply chain customer service practices and procedures to support and assist in developing tactical strategies for a small customer base.
• Provide support and feedback to define improvement projects and commitments that require a thorough understanding of customer service practices and procedures for a small team.

• Bachelor's degree in a related field or equivalent experience.
• Minimum requirement of 1 year relevant work experience.
• Strong background in Supply Chain Customer Service/Order Management for a manufacturing company.
• Experience in people management is required.

The Restaurant Manager will be based in Romblon, Philippines, working full-time in a fast-paced environment with opportunities for growth and development.

A competitive salary up to PHP27,000 per month, along with HMO and government-mandated benefits, training provided, and career growth opportunities are offered.

The ideal candidate should have excellent communication skills (verbal and written), strong customer focus, problem-solving abilities, a positive attitude, and willingness to learn.

We are seeking a highly skilled and experienced Restaurant Operations Leader to lead our restaurant operations. This role is responsible for ensuring that all aspects of the restaurant's operation run smoothly and efficiently, with a focus on delivering excellent service and hospitality to our guests.

• We are looking for a candidate who can lead and manage the day-to-day activities of the restaurant, including:

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  • Managing opening and mid-shift procedures to ensure consistent execution of our QSC checklist;

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  • Leading the store team to be fully prepared for each shift, maintaining cleanliness and organization throughout the restaurant, including dining areas, restrooms, kitchens, and exterior spaces;

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  • Ensuring serving time and product quality standards are achieved or surpassed, whenever possible, and resolving guest concerns in a professional and timely manner;

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• Managing closing shift procedures to facilitate an easy setup for the following day's operations, conduct a thorough line/store check, and ensure all equipment is in good working condition.

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  • We are also looking for a candidate who can:

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    • Effectively implement local restaurant marketing programs to drive trials, create repeat business, and develop positive relationships with guests;

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    • Conceptualize and implement local marketing programs to reward frequent patrons and strengthen loyalty and brand frequency visits;

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    • Design and implement programs to encourage guests to bring more friends and family members to the restaurant.

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  • Additionally, we require a candidate who can:

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    • Hold and facilitate regular meetings with the whole store team to review operations, discuss business results, lay out action plans, recognize performers, provide updates on relevant developments, and emphasize critical matters needing attention as part of the management team;

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    • Recognize and reward employees who are performing well.

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  • The ideal candidate will possess a bachelor's degree or equivalent in Food and Beverage Services Management, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management, Marketing, or related field, preferably with experience as a shift manager or store supervisor in the food and beverage services industry. Candidates must have experience in various facets of restaurant operations.

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• Key Qualifications:

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  • Bachelor's degree in Food and Beverage Services Management, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management, Marketing, or related field;

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  • Experience as a shift manager or store supervisor in the food and beverage services industry;

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  • Strong leadership and management skills, with the ability to motivate and empower team members;

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  • Excellent communication and interpersonal skills, with the ability to effectively interact with guests, staff, and other stakeholders;

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  • Ability to work in a fast-paced environment and prioritize tasks effectively to meet deadlines;

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  • Knowledge of food safety and sanitation practices, as well as applicable laws and regulations;

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  • Ability to maintain confidentiality and handle sensitive information with discretion.

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• What We Offer:

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  • A competitive salary and benefits package;

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  • Opportunities for career growth and professional development;

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  • A dynamic and supportive work environment;

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  • A chance to make a real difference in the lives of our guests and team members.

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