36 IT Support jobs in the Philippines
IT Support Manager
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We are looking for an experienced IT Support Manager to lead and oversee our global support operations. The ideal candidate will have a strong technical background in IT service delivery, be well-versed in support frameworks such as ITIL, and demonstrate leadership through effective team management, escalation handling, and service excellence.
Key Responsibilities:
Manage and lead a global technical support team, ensuring high levels of performance and morale.
Handle escalations from customers or internal stakeholders and drive resolutions within SLAs.
Monitor and ensure adherence to Service Level Agreements (SLAs) and operational targets.
Coordinate with global teams across different time zones to ensure seamless 24/7 support coverage.
Implement and enforce ITSM practices and ITIL methodologies to drive service improvements.
Ensure compliance with NIST standards, cybersecurity guidelines, and best practices.
(If applicable) Provide oversight or support on Public Key Infrastructure (PKI) operations and policy management.
Drive root cause analysis, implement preventive measures, and optimize support workflows.
Maintain documentation, run regular service reviews, and report KPIs to senior leadership.
Train and mentor team members, fostering a culture of continuous improvement and accountability.
Key Requirements:
Proven experience in leading technical support or IT service teams, ideally in a global or distributed setup.
Strong escalation management skills and ability to make data-driven decisions under pressure.
Deep understanding of ITSM tools and frameworks.
Practical experience or strong conceptual knowledge of ITIL principles (Certification preferred).
Familiarity with NIST standards and their application in IT operations and security.
(Optional but preferred) Experience with PKI systems, certificate management, or digital identity frameworks.
Excellent communication and leadership skills.
Ability to collaborate across departments and with technical/non-technical stakeholders.
Work Environment:
Flexible working hours with global team coordination
Remote setup with occasional travel (if applicable)
Strong emphasis on security, compliance, and service excellence
IT Support
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-Experience working in a structured service desk
-Experience working with ticketing systems
-Knowledge of common desktop operating systems
Advanced technicians:
-Windows Server and Linux
-Active Directory
-PowerShell
-SQL knowledge to manage and troubleshoot databases.
-Understanding of network configuration, including routers, switches, firewalls,
-VPNs, VLANs and protocols TCP/IP, DNS, DHCP
-Monitoring tools to track system health and optimize performance
IT Support Manager
Posted today
Job Viewed
Job Descriptions
We are looking for an experienced IT Support Manager to lead and oversee our global support operations. The ideal candidate will have a strong technical background in IT service delivery, be well-versed in support frameworks such as ITIL, and demonstrate leadership through effective team management, escalation handling, and service excellence.
Key Responsibilities:
Manage and lead a global technical support team, ensuring high levels of performance and morale.
Handle escalations from customers or internal stakeholders and drive resolutions within SLAs.
Monitor and ensure adherence to Service Level Agreements (SLAs) and operational targets.
Coordinate with global teams across different time zones to ensure seamless 24/7 support coverage.
Implement and enforce ITSM practices and ITIL methodologies to drive service improvements.
Ensure compliance with NIST standards, cybersecurity guidelines, and best practices.
(If applicable) Provide oversight or support on Public Key Infrastructure (PKI) operations and policy management.
Drive root cause analysis, implement preventive measures, and optimize support workflows.
Maintain documentation, run regular service reviews, and report KPIs to senior leadership.
Train and mentor team members, fostering a culture of continuous improvement and accountability.
Key Requirements:
Proven experience in leading technical support or IT service teams, ideally in a global or distributed setup.
Strong escalation management skills and ability to make data-driven decisions under pressure.
Deep understanding of ITSM tools and frameworks.
Practical experience or strong conceptual knowledge of ITIL principles (Certification preferred).
Familiarity with NIST standards and their application in IT operations and security.
(Optional but preferred) Experience with PKI systems, certificate management, or digital identity frameworks.
Excellent communication and leadership skills.
Ability to collaborate across departments and with technical/non-technical stakeholders.
Work Environment:
Flexible working hours with global team coordination
Remote setup with occasional travel (if applicable)
Strong emphasis on security, compliance, and service excellence
IT Support Specialist
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* Atleast 2 years IT related experience
1. Establish and control systems access and security.
2. oordinate protocols for operation within multi-user IT networks that provide voice, data and text transmissions.
3. Check systems in order to optimize performance and to initiate recovery action after system failures
4. Implement regular housekeeping procedures, including data backup.
5. Manage the distribution and retention of data on various storage devices.
6. Coordinate system updates and replacement of 'old' versions.
7. Provide assistance in testing new equipment and systems.
8. Prepare technical reports on the operation of systems.
9. Prepare systems cost estimates and cost-benefit analyses.
10. Provide training in systems use and access.
11. Oversee the daily performance of computer systems
12. Prepare evaluations of software or hardware, and recommend improvements or upgrades
13. Coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software
14. Conducts preventive and corrective maintenance of all server-related hardware.
IT Support Staff
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• College graduate of any computer-related course
• roficiency in computer troubleshooting (hardware and software)
• P eferably with background in programming
• K owledge in data network fundamentals
• I stalls, configures and updates computer hardware and software (including peripherals) based on the system requirements.
• P rforms computer maintenance and repair.
• R sponsible for the safekeeping of issued equipment, tools and installation media required to perform duty
• I stalls, configures and maintains local area network and active components
IT Support Jr
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Position Summary:
Elevate Calls Inc is looking for an IT Support Jr. to join our team. The IT Support Jr. will be responsible for providing technical support to our employees and customers, as well as helping to maintain our IT systems.
Responsibilities:
• Provide technical support to customers and employees via phone, email, and in-person.
• Troubleshoot technical issues and provide solutions.
• Install and configure computer hardware and software.
• Monitor and maintain computer networks.
• Manage user accounts and access rights.
• Ensure security of data, network access, and backup systems.
• Perform routine maintenance and system upgrades.
• Maintain and repair computer hardware and peripherals.
• Research and recommend new technologies.
Requirements:
• Bachelor's degree in Computer Science, Information Technology, or related field.
• 1 year of experience in IT support, newly grads are welcome to apply
• Knowledge of computer hardware and software.
• Familiarity with network security and data backup/recovery.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Ability to work under pressure and meet deadlines.
• Flexibility to work overtime as needed.
IT Support Specialist
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Job Descriptions
We are looking for a reliable and detail-oriented IT professional to support our daily operations.
Key Responsibilities:
- Support IT infrastructure
- Assist with administrative tasks
The ideal candidate will have excellent organizational skills, be knowledgeable in MS Office and computer hardware and software, and able to work on-site, Monday to Friday (8am-5pm) - except Holidays.
Requirements:
- Knowledge of MS Office and computer hardware and software
- Excellent organizational skills
- Able to work on-site, Monday to Friday (8am-5pm) - except Holidays
This is an exciting opportunity for someone who enjoys working behind the scenes to keep our operations running smoothly.
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IT Support
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• Troubleshoot Networking devices such as modems, routers (WAN / 4G LTE / 5G), switches, Access points, Wifi Extenders, IP Cameras, etc.
• andle office inquiries via phone, email, and chat.
• R porting / escalating product issues to Management.
• A ility to understand office's needs & provide appropriate solution and attention.
• A ility to address office's technical concerns on a timely manner.
• D liver quality query handling services to assist the office in their request.
• U dates job knowledge by studying new product descriptions; participating in knowledge checks and uptraining
• O erate, Installation, Troubleshot CCTV camera equipment.
• W ekly auditing of HDD to ensure completeness and effectiveness of recording materials.
• C nduct timely regular viewing of branch CCTV footage to monitor company policy and standards compliance.
Requirements:
• K owledge networking devices like Router, IP cameras, Switches, Access points, Wireless Extenders, etc.
• P oficient in relevant computer applications
• P oficient in all major computer Operating Systems - (Windows)
• E thusiastic and communicative, pro-active and takes pleasure in giving higher-than-expected quality service.
• M st be a Team player
• P oblem Analysis and Problem-Solving Skills
• M st be flexible / able to work during public holidays
• C n work with minimal supervision
• K owledgeable in basic parts and components of CCTV.
• A tentive, organized and with integrity.
• A le to multitask, prioritize and manage time efficiently.
IT Support
Posted today
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- Location: UP Techno hub Quezon City
- Set up: Full onsite
- Work schedule - Shifting schedule, 7:00-16:00 Monday to Friday -or- 13:00 to 22:00 Monday to Friday
- At least 6 months in PC Troubleshooting,
- Must have experience in hardware asset management
- Bachelor's degree
IT Support Specialist
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Job Title: IT Support Coordinator
">About the Role: We are seeking a highly organized and communicative IT support coordinator to join our team. The successful candidate will be responsible for dispatching service requests, coordinating with internal and field technical resources, and providing exceptional client service.
">Key Responsibilities:
">- ">
- Dispatch service requests and coordinate with technical resources ">
- Pre-process service requests and schedule internal and field technical resources ">
- Monitor resource schedules and ensure prompt time entry on service requests ">
- Communicate with clients regarding incident progress and impending changes ">
- Improve client service and satisfaction through effective communication ">
Requirements:
">To succeed in this role, you will need:
">- ">
- Excellent communication and interpersonal skills ">
- Strong organizational and time management skills ">
- Familiarity with IT systems and processes ">
- Ability to work in a fast-paced environment ">
- Self-motivation and a willingness to learn ">
Benefits:
">We offer a competitive salary, opportunities for professional growth and development, and a collaborative work environment. You will also have access to our remote work setup, company laptop, and various benefits packages.
">What We Offer:
">- ">
- Remote work setup ">
- Company laptop ">
- HMO coverage ">
- Paid time off ">
- Attendance bonus ">
- Annual bonus ">
- Monthly prizes and bonuses ">
Shift Schedule: 9:00 PM to 6:00 AM PHT
">Contact Information: For more information or to apply, please contact us at your preferred method of communication