23 Sales Performance Manager jobs in Cebu City

This position is available for a seasoned Operations Manager in Alabang for a leading Telecommunications company. Candidates with sales experience are preferred at this time.

• analyze and maintain client service level agreements, implement improvement plans as needed
• maximize revenue generation to reach long and short-term financial goals, including data collection, forecasting, budgeting, etc.
• select, train, develop, and manage performance of direct reports and their associates, including planning and assigning work according to organization policies and legal requirements
• manage and review operational reports, such as attendance adherence, pfp, client scorecard, metrics management reports
• create and maximize relationships with client partners
• provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards, define and implement corrective actions as needed
• conduct regular one-on-ones with direct reports to review individual performance, team performance, and offer ongoing developmental coaching
• create a positive work environment through employee engagement, resolve employee relation issues professionally and timely
• participate in cross-functional meetings to review information from operational support functions, partner to define action plans that resolve issues and drive continuous improvement
• implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, and make adjustments to meet changing requirements
• attend business reviews with the client
• handle a team of team leaders

• Leadership skills
• Strategic thinking
• Problem-solving abilities
• Excellent communication and interpersonal skills
• Strong analytical and organizational skills
• Experience in operations management

A competitive salary package, opportunities for professional growth and development, and a dynamic work environment await the successful candidate.

The ideal candidate will possess excellent leadership skills, strategic thinking, problem-solving abilities, excellent communication and interpersonal skills, strong analytical and organizational skills, and experience in operations management.

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• Ensures all meeting inquiries are handled within standard procedures and always meet the 2-hour turnaround standard.
• Follows up on sales leads and business quotes to ensure business is secured.
• At all times, understanding the client's needs while optimizing hotel revenue through yield management and upselling of hotel facilities or services.
• Supports the Hotel Sales team with site inspections, client entertainment, familiarizations, and other events that form part of the sales and marketing revenue plan.
• Makes commercially astute decisions to convert business.
• Ensures that all client requirements have been confirmed and that these details are accurately and thoroughly communicated to the hotel operation promptly.
• Acts as the primary point of contact for detailed meeting/event planning, working closely with Event Service, F&B management, Reservations, Rooms Division operation, Finance, and external suppliers.
• Ensures effective and productive coordination and service delivery with AV suppliers.
• Ensures regular client contact when meetings/events are in-house through Daily Meetings Debrief, and ensures all hotel operational details are executed correctly.
• Ensures correct and accurate billing and confirms with the client upon conclusion of the event.
• Follows up with the client to obtain event feedback and identify further business opportunities.
• Ensures client feedback is communicated and acted upon internally and manages resolution of any issues with the client within 48 hours.
• Keeps abreast of competitor activities to ensure our product and services are ahead of the competition.
• In conjunction with the Director of Events Management, provides creative input to maintain a point of differentiation by developing innovative product and revenue opportunities.
• Ensure compliance with the hotel standards.
• Shows the function room/s and F & B outlets to prospective corporate clients upon request.
• Maintains an updated list of corporate clients containing information such as a business address, telephone number, contact person, email address, birthdays, and other pertinent data.
• Entertains/answers phone-in inquiries from prospective clients about the hotel's event and F & B outlets' services and facilities.
• Requests prior approval from the Credit & Collection Head of the Finance Department for a client's